Voice & UC Engineer - Skype for Business

Spektrum; Brussel; On-site; EUR 68,000 - 110,000; Full time

Job summary

Spektrum seeks a Voice Specialist to join the Communication Services Unit at NATO Headquarters in Brussels. You will provide first and second line support for the Skype for Business and wider voice infrastructure, handling incident resolution, configuration, patching, monitoring and documentation.

The role suits an experienced Unified Communications engineer who works independently, takes initiative and thrives in a structured, high-control environment.

Qualifications

• Higher vocational training in a relevant discipline plus 2 years’ post-qualification experience, or secondary education plus 4 years’ experience.
• At least 3 years in a similar position.
• At least 3 years of experience operating, deploying and configuring Unified Communications systems such as Microsoft Lync or Skype for Business.
• Experience with voice Session Border Controllers.
• Good knowledge of VoIP and Unified Communications protocols and standards: SIP, TLS, MGCP, H.323, RTP (including G.711 and G.729 codecs).
• Experience using vendor toolkits to collect and analyse maintenance data for service improvement and troubleshooting.
• Experience with device management and monitoring tools such as Microsoft SCOM, Zabbix, HP Network Automation or SolarWinds.
• Experience with O&M of PABX systems.
• Experience with Polycom provisioning systems and Polycom phones.
• Experience with PowerShell scripting and toolkits for Skype for Business automation.

Responsibilities

• Provide first and second line voice support to the Service Centre.
• Diagnose and resolve voice incidents and problems.
• Install, replace, modify and configure network voice systems.
• Monitor network voice systems and proactively report and resolve potential issues.
• Perform monthly software patching of the supported Skype for Business systems.
• Implement procedures, tools and techniques for monitoring and managing the performance of the voice ICT infrastructure, and produce reports as required.
• Monitor and report on the capacity of the assigned voice infrastructure.
• Investigate and propose improvements and solutions to equipment and configuration problems.
• Create and maintain SOPs and documentation for the supported Unified Communications systems.
• Liaise with other CSU units, Service Lines and technical organisations.
• Assist with and implement assigned project work packages.
• Work outside office hours or on weekends as required.
• Work with limited supervision and conduct own work to meet quality targets.

Skills

Unified Communications

VoIP

SIP

Skype for Business/Lync

PowerShell scripting

System monitoring tools

Microsoft SCOM

Zabbix

HP Network Automation

SolarWinds

Education

Higher vocational training in a relevant discipline

Secondary education with extended experience

Tools

Microsoft SCOM

Zabbix

HP Network Automation

SolarWinds

Polycom provisioning systems

Job description

Spektrum seeks a Voice Specialist to join the Communication Services Unit at NATO Headquarters in Brussels. You will provide first and second line support for the Skype for Business and wider voice infrastructure, handling incident resolution, configuration, patching, monitoring and documentation.

The role suits an experienced Unified Communications engineer who works independently, takes initiative and thrives in a structured, high-control environment.