Voice & Communications Engineer (Skype for Business)

EMW; Brussel Hoofdstad; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

EMW in Brussels, Belgium, seeks a Voice Specialist for Skype for Business, to provide first and second line network support, diagnose voice incidents, install and configure UC systems, and maintain documentation.

The role requires NATO SECRET clearance, 3+ years in UC/VoIP, experience with SBCs and Polycom, PowerShell scripting, and ITIL knowledge. On-site, full-time with occasional after-hours work, starting late November 2026.

Qualifications

• Active NATO SECRET clearance required.
• 2 years post-related experience or 4 years post-related with secondary education.
• At least 3 years in a similar position.
• Experience with Unified Communications systems such as Microsoft Lync or Skype for Business.
• Experience with Voice Session Border Controllers.
• Knowledge of VoIP protocols and codecs (SIP, TLS, MGCP, H.323, RTP).
• Experience with provisioning systems and Polycom phones.
• PowerShell SFB automation scripting.

Responsibilities

• Provide first and second line network support to the Service Centre.
• Diagnose and resolve voice incidents and problems.
• Install, replace, modify and configure voice systems.
• Monitor voice systems and report issues; patch software monthly.
• Coordinate own work to meet quality targets; occasional after-hours work.
• Create and maintain SOPs and documentation for Unified Communications systems.
• Implement monitoring and management procedures for ICT Voice infrastructure.
• Assist with project work packages.

Skills

VoIP protocols

Skype for Business

SIP

PowerShell

Unified Communications

SFB automation

SCOM

ZABBIX

HP Network Automation

Polycom provisioning

PABX management

Voice SBCs

Active Directory

PKI technologies

ITIL

NATO SECRET clearance

Education

Higher vocational training in a relevant discipline

Secondary education + 4 years experience

Tools

Microsoft SCOM

ZABBIX

HP Network Automation

SolarWinds

Job description

EMW in Brussels, Belgium, seeks a Voice Specialist for Skype for Business, to provide first and second line network support, diagnose voice incidents, install and configure UC systems, and maintain documentation.

The role requires NATO SECRET clearance, 3+ years in UC/VoIP, experience with SBCs and Polycom, PowerShell scripting, and ITIL knowledge. On-site, full-time with occasional after-hours work, starting late November 2026.