C005480 Voice Specialist Skype (NS) - THU 22 Oct

EMW; Brussel Hoofdstad; Híbrido; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

EMW in Brussels, Belgium, seeks a Voice Specialist for Skype for Business, to provide first and second line network support, diagnose voice incidents, install and configure UC systems, and maintain documentation.

The role requires NATO SECRET clearance, 3+ years in UC/VoIP, experience with SBCs and Polycom, PowerShell scripting, and ITIL knowledge. On-site, full-time with occasional after-hours work, starting late November 2026.

Formación

• Active NATO SECRET clearance required.
• 2 years post-related experience or 4 years post-related with secondary education.
• At least 3 years in a similar position.
• Experience with Unified Communications systems such as Microsoft Lync or Skype for Business.
• Experience with Voice Session Border Controllers.
• Knowledge of VoIP protocols and codecs (SIP, TLS, MGCP, H.323, RTP).
• Experience with provisioning systems and Polycom phones.
• PowerShell SFB automation scripting.

Responsabilidades

• Provide first and second line network support to the Service Centre.
• Diagnose and resolve voice incidents and problems.
• Install, replace, modify and configure voice systems.
• Monitor voice systems and report issues; patch software monthly.
• Coordinate own work to meet quality targets; occasional after-hours work.
• Create and maintain SOPs and documentation for Unified Communications systems.
• Implement monitoring and management procedures for ICT Voice infrastructure.
• Assist with project work packages.

Conocimientos

VoIP protocols

Skype for Business

SIP

PowerShell

Unified Communications

SFB automation

SCOM

ZABBIX

HP Network Automation

Polycom provisioning

PABX management

Voice SBCs

Active Directory

PKI technologies

ITIL

NATO SECRET clearance

Educación

Higher vocational training in a relevant discipline

Secondary education + 4 years experience

Herramientas

Microsoft SCOM

ZABBIX

HP Network Automation

SolarWinds

Descripción del empleo

Deadline Date: Thursday 22 October 2026

Requirement: Voice Specialist Skype

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 342

Required Start Date: 26 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of Head, Processing & Storage, but largely on own initiative, the incumbent will perform the following duties:

• Provides first and second line network support to the Service Centre;
• Performs diagnoses and resolve voice incidents and problems;
• Install, replace, modify and configure network voice systems;
• Monitors network systems and proactively report and resolve potential network voice issues;
• Performs monthly software patching of the supported Skype For Business systems;
• Work outside office hours or on weekends as required;
• Seeks recommendations from his/ her superiors for technical solutions;
• Investigates and propose improvements and solutions to equipment and configuration problems;
• Maintains liaison with other CSU internal units, Service Lines and other technical organizations;
• Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems;
• Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required;
• Monitors and reports on the capacity of the assigned ICT infrastructure (Voice);
• Assists with and implements assigned project work packages;
• Works with limited supervision;
• Coordinates and conducts own work to meet quality targets;
• Performs other duties as may be required

Specific Working Conditions:

NATO will retain the intellectual property rights for all products developed in relation to this project. Extension in 2027 is foreseen.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
• At least 3 year experience in a similar position;
• At least 3 year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business;
• Experience with Voice Session Border Controllers;
• A good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
• Experience in utilizing vendor's toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes;
• Experience with device management tools such as Microsoft SCOM, ZABBIX, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren't functioning properly;
• Experience with O&M of PABX systems;
• Experience with Polycom provisioning systems and Polycom phones;
• Experience with Microsoft PowerShell SFB automation scripting and toolkits.

Desirable:

• Knowledge and experience with maintaining PABX equipment, preferably Alcatel;
• Knowledge and experience with AudioCodes SBCs;
• Experience with Active Directory and PKI technologies;
• ITIL certificate;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization