Travel & Customer Care Specialist - EU Programs

UNIQUE; Brussel Hoofdstad; Sur place; EUR 23 000 - 32 000; Plein temps

Résumé du poste

UNIQUE in Brussels seeks a versatile Travel & Customer Care Assistant to support the DiscoverEU team with travel coordination and high-quality participant support. You will handle inquiries, book logistics, verify documents, track expenses, and manage complex cases while ensuring data protection compliance.

Joining the DiscoverEU team means contributing to smooth travel experiences for participants and assisting with administrative tasks as needed in a fast-paced, international environment.

Responsabilités

• Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met
• Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking
• Identify and escalate complex cases to the appropriate team members when required
• Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records
• Ensure compliance with internal procedures, data protection rules, and financial guidelines
• Support administrative tasks and team coordination as needed
• Troubleshoot participant documentation issues and follow escalation processes

Outils

Helpdesk tools

Databases

Office tools

Description du poste

UNIQUE in Brussels seeks a versatile Travel & Customer Care Assistant to support the DiscoverEU team with travel coordination and high-quality participant support. You will handle inquiries, book logistics, verify documents, track expenses, and manage complex cases while ensuring data protection compliance.

Joining the DiscoverEU team means contributing to smooth travel experiences for participants and assisting with administrative tasks as needed in a fast-paced, international environment.