Dutch-Speaking Customer Service Specialist

Cross Border Talents; Gent; On-site; EUR 30,000 - 40,000; Full time

Job summary

A customer service company is seeking a Dutch-speaking Customer Service Specialist to join their team in Athens. The role requires strong organizational skills and attention to detail, managing partner inquiries through email and phone. Candidates must be fluent in Dutch, possess a good command of English, and have a background in customer service. Excellence in communication and proficiency in MS Office are essential for success in this fast-paced environment.

Qualifications

• 6+ months of customer service experience.
• Ability to work efficiently in a fast-paced environment.
• Manage multiple tasks simultaneously.

Responsibilities

• Respond to partner inquiries regarding travel bookings.
• Assist with modifications, cancellations, and refund processing.
• Handle ticket issuance and service bookings.
• Provide support for group travel requests.
• Manage loyalty program services.
• Process name corrections and booking updates.
• Handle special service requests.
• Resolve complex cases with booking changes.
• Ensure accurate case tracking and documentation.

Skills

Fluency in Dutch (C1 level or higher)

Good command of English (minimum B2 level)

Excellent written communication skills

Strong attention to detail and problem-solving ability

Typing speed of at least 25 words per minute with high accuracy

Education

Higher education or high school diploma

Tools

MS Office

General computer applications

Job description

Position Summary

We are seeking a Dutch-speaking Customer Service Specialist to join our team in Athens. The successful candidate will be responsible for providing high-quality support to business partners, including travel agencies and corporate clients.

The role primarily involves managing partner inquiries via email (approximately 80%), as well as handling phone communication (approximately 20%). The position requires strong organizational skills, attention to detail, and the ability to manage multiple requests efficiently.

Key Duties and Responsibilities

• Respond to partner inquiries regarding travel bookings, ticketing, and related services.

• Assist with modifications, cancellations, and refund processing.

• Handle ticket issuance and service bookings through internal systems.

• Provide support for group travel requests, including quotations and coordination.

• Manage loyalty program services, such as mileage registration and ticket upgrades.

• Process name corrections and booking updates.

• Handle special service requests, including medical assistance when required.

• Resolve complex cases, including booking changes caused by schedule adjustments.

• Ensure accurate case tracking and maintain proper documentation in internal systems.

Required Qualifications

• Fluency in Dutch (C1 level or higher).

• Good command of English (minimum B2 level).

• Higher education or high school diploma with at least 6 months of customer service experience.

• Excellent written communication skills.

• Strong attention to detail and problem-solving ability.

• Proficiency in MS Office and general computer applications.

• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.

• Typing speed of at least 25 words per minute with high accuracy.