Transportation Operations Manager

JD.COM; Brussel; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

JD.COM is seeking a Transportation Operations Manager (Quality Improvement) to build transportation quality systems, drive improvements, and reduce cargo damage and delays, while enhancing end-to-end service quality.

The role requires 5+ years industry experience, 3+ years in a similar position, a Bachelor's degree or higher, and proficiency in Chinese and English; you will lead cross-functional teams and coordinate with carriers to elevate performance.

Qualifications

• Bachelor's degree or above required.
• 5+ years industry experience.
• 3+ years in a similar position.
• Proficient in Chinese and English.

Responsabilités

• Build transportation quality systems and quality improvements.
• Coordinate exception management and carrier quality alignment to reduce cargo damage and delays.
• Lead end-to-end transportation quality standards, procedures and KPI baselines.
• Analyze quality data to identify root causes and drive improvement projects.
• Lead cross-team collaboration to align upstream-downstream quality and optimize processes.

Connaissances

Data analysis

Cross-team collaboration

Project coordination

Transportation quality systems

Cargo damage control

Formation

Bachelor's degree or above

Outils

iTMS system

Description du poste

Transportation Operations Manager(Quality Improvement)

What You'll Do

• Responsible for transportation quality system building and quality improvement. Coordinate exception management, standard implementation and carrier quality alignment, to continuously reduce cargo damage, delivery delays and customer complaints, and improve end-to-end service quality.
• Exception Management Lead the setup of end-to-end transportation closed-loop exception mechanism and tiered response rules. Drive cross-functional resolution for high-impact customer complaints. Supervise front-line teams and carriers to complete daily exception verification, accountability definition and closed-loop follow-up.
• Quality System Lead the formulation of transportation quality standards, operating procedures and KPI baselines, covering core metrics such as damage rate, on-time rate, response turnaround and complaint rate. Establish quality inspection and carrier audit mechanisms, and supervise standard execution and risk rectification.
• Improvement Execution Analyze quality and exception data to identify root causes of frequent issues. Lead special improvement projects for damage reduction, on-time performance upgrade and complaint decrease. Align internal resources to implement corrective actions, verify outcomes and replicate best practices.
• Cross-team Collaboration Lead the alignment of upstream-downstream quality collaboration mechanisms. Manage cross-link quality gap remediation, and drive information sharing, rule alignment and process connection optimization.

About You

• Industry Experience: 5+ years
• Position Experience: 3+ years
• Education: Bachelor's degree or above
• Language: Proficient in Chinese and English
• Professional Skills: Experienced in building transportation quality systems and leading improvement projects. Familiar with end-to-end operation logic and quality standards for trunk / feeder transportation. Prior experience in cargo damage control and on-time performance improvement projects is preferred. Familiar with iTMS system. Strong capabilities in data analysis, cross-team collaboration and project coordination.