Transportation Quality & Delivery Performance Lead

JD.COM; Brussel; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

JD.COM is seeking a Transportation Operations Manager (Quality Improvement) to build transportation quality systems, drive improvements, and reduce cargo damage and delays, while enhancing end-to-end service quality.

The role requires 5+ years industry experience, 3+ years in a similar position, a Bachelor's degree or higher, and proficiency in Chinese and English; you will lead cross-functional teams and coordinate with carriers to elevate performance.

Qualifications

• Bachelor's degree or above required.
• 5+ years industry experience.
• 3+ years in a similar position.
• Proficient in Chinese and English.

Responsabilités

• Build transportation quality systems and quality improvements.
• Coordinate exception management and carrier quality alignment to reduce cargo damage and delays.
• Lead end-to-end transportation quality standards, procedures and KPI baselines.
• Analyze quality data to identify root causes and drive improvement projects.
• Lead cross-team collaboration to align upstream-downstream quality and optimize processes.

Connaissances

Data analysis

Cross-team collaboration

Project coordination

Transportation quality systems

Cargo damage control

Formation

Bachelor's degree or above

Outils

iTMS system

Description du poste

JD.COM is seeking a Transportation Operations Manager (Quality Improvement) to build transportation quality systems, drive improvements, and reduce cargo damage and delays, while enhancing end-to-end service quality.

The role requires 5+ years industry experience, 3+ years in a similar position, a Bachelor's degree or higher, and proficiency in Chinese and English; you will lead cross-functional teams and coordinate with carriers to elevate performance.