Logistics quality improvement (Chinese Speaking)

JD.COM; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

JINGDONG Logistics (Belgium) seeks a Logistics Quality Improvement Specialist to drive continuous enhancements across warehousing, transportation, and delivery within our Belgian operations. You will analyze data, lead root-cause investigations, and collaborate with operations, IT, and customer service to implement robust quality improvements and training programs.

If you are passionate about Lean, Six Sigma, Kaizen, and data-driven decision making, join our team to elevate service quality and

Qualifications

• Bachelor’s degree in logistics or related field.
• 3–5 years in logistics quality assurance or process improvement.
• Experience applying Lean, Six Sigma, or Kaizen; certification preferred.
• Strong data analysis skills with Excel, SQL, Tableau/Power BI.
• Excellent problem-solving and proactive collaboration.
• Excellent communication; ability to influence stakeholders.
• Proficiency in English; Dutch or French a plus.
• Familiarity with WMS and TMS.

Responsabilités

• Identify and prioritize quality improvement opportunities across warehousing, transportation, and delivery.
• Develop quality control procedures, standards, and metrics.
• Lead root-cause analysis and implement corrective actions.
• Collaborate with operations, IT, and customer service to design improvements.
• Conduct audits and inspections to ensure compliance with quality standards.
• Develop and deliver training on quality procedures and tools.
• Monitor KPIs and report trends; recommend strategic adjustments.
• Stay updated on best practices and regulatory requirements.
• Contribute to new logistics services with quality considerations.

Connaissances

Lean Six Sigma

Excel

SQL

Power BI

Data analysis

Problem solving

Communication

Formation

Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, or a related field

Outils

WMS systems

TMS systems

Description du poste

Who We Are

JINGDONG Logistics (JD Logistics), part of JD.com, is a leading technology-driven supply chain and logistics solutions provider. With expertise in automation, smart fulfillment, and data intelligence, we offer end‑to‑end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

We operate one of the world’s most extensive logistics infrastructures, managing more than 3,600 warehouses across 23 countries and regions. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross‑border movement.

What We Offer

JD Logistics is committed to shaping the future of global supply chain and logistics. You will work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. We provide a competitive salary, excellent locations, and a supportive, people‑first culture that encourages meaningful challenges and professional growth.

About The Team

The JINGDONG Logistics team values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Job Summary

We are seeking a highly motivated and analytical Logistics Quality Improvement Specialist to drive continuous improvement initiatives across JINGDONG LOGISTICS (BELGIUM) operations. The role focuses on optimizing processes, enhancing service quality, and reducing operational inefficiencies within our logistics network.

Job Responsibilities

• Identify, analyze, and prioritize areas for quality improvement within warehousing, transportation, and delivery processes using data‑driven methodologies.
• Develop and implement quality control procedures, standards, and metrics to ensure adherence to company and industry best practices.
• Lead root cause analysis of quality issues, service failures, and operational bottlenecks, developing and executing corrective and preventive action plans.
• Collaborate with cross‑functional teams, including operations, IT, and customer service, to design and implement process improvements and system enhancements.
• Conduct regular audits and inspections to assess compliance with quality standards and identify potential areas for improvement.
• Develop and deliver training programs to staff on quality procedures, tools, and best practices.
• Monitor and report on key quality performance indicators (KPIs), identifying trends and recommending strategic adjustments.
• Stay abreast of industry best practices, new technologies, and regulatory requirements related to logistics quality management.
• Participate in the development and deployment of new logistics services and products, ensuring quality considerations are integrated from inception.

Job Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• Minimum of 3‑5 years of experience in logistics quality assurance, process improvement, or a similar role within a fast‑paced logistics or supply chain environment.
• Proven track record of successfully implementing quality improvement methodologies (e.g., Lean, Six Sigma, Kaizen); certification in one or more of these methodologies is highly desirable.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI) and the ability to translate data into actionable insights.
• Excellent problem‑solving skills and a proactive approach to identifying and resolving issues.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Proficiency in English; knowledge of Dutch or French is a plus.
• Ability to work independently and as part of a team, managing multiple projects simultaneously.
• Familiarity with warehouse management systems (WMS) and transportation management systems (TMS) is advantageous.
• Results‑oriented with a strong commitment to continuous improvement and customer satisfaction.

Equal Opportunity Employer

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.