Training manager

Samsonite; Oudenaarde; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension scheme

Group insurance

Lunch and Eco vouchers

Extra holidays

Room to grow

Job summary

Samsonite is seeking a Retail Trainer located in Oudenaarde, Belgium, with +40% travel. This role involves delivering engaging training sessions and coaching staff on the ground.

The ideal candidate should have 3–5 years of retail training experience, strong communication, and coaching skills. You will inspire and connect with staff across Europe, ensuring excellence in training and customer service.

Join a dynamic global brand with great compensation, pension schemes, and opportunities for growth.

Qualifications

• 3–5 years of experience as a retail trainer, ideally in a premium or luxury environment.
• Experience with onboarding, online learning platforms, and field coaching.
• Ability to influence, motivate, and lead by example.

Responsibilities

• Deliver engaging online and in-store training sessions on brand culture.
• Coach teams on-site, assess needs, and motivate staff.
• Collaborate with Retail Managers to evaluate training levels.

Skills

Retail training experience

Communication skills

Presentation skills

Coaching skills

Analytical skills

Creative mindset

Fluent in English

PowerPoint skills

Excel skills

Customer-centric mindset

Job description

Job Description

Location: Oudenaarde, Belgium with +40% travel

Responsibilities

• Deliver European training — Facilitate engaging online and in-store sessions on brand culture, product knowledge, selling ceremony, and customer experience.
• Coach in the field — Visit stores, assess needs, motivate teams, and provide on the spot coaching that drives immediate impact.
• Partner with Retail Managers — Evaluate training levels, identify skill gaps, and align on priorities for each market.
• Collaborate with our Quest Lead — Support the evolution of our online training platform with creative ideas, new content proposals, and the ability to create online training bites.
• Champion CRM excellence — Master our CRM tool, track performance, and build a network of clienteling champions across countries.
• Independent project ownership — Start a training project from scratch, structure it clearly, and drive it forward independently while bringing both creativity and strong organizational skills.
• Measure and sustain impact — Track training effectiveness, follow up consistently, ensure learnings stick, and closely monitor business KPI performance to connect training outcomes with commercial results.
• Work cross functionally — Partner with other departments to co-create new, interactive, and impactful training content.

Qualifications

• 3–5 years of experience as a retail trainer, ideally in a premium or luxury environment.
• Experience with onboarding, online learning platforms and field coaching.
• Strong communication, presentation, and coaching skills.
• Ability to influence, motivate, and lead by example.
• Creative mindset with the confidence to propose new ideas and formats.
• Strong analytical and follow up skills.
• Fluent English; additional languages are a plus.
• Excellent PowerPoint and Excel skills and ideally experience with tools used to create online training bites (such as Synthesia or Articulate)
• Passion for travel — You enjoy being on the road, feel energized by store visits, and embrace the flexibility required for a role with frequent European travel. (Travel: +40%)
• Inspiring communication — You connect easily with people at all levels.
• Leadership by influence — You guide, mentor, and elevate others.
• Creative training design — You turn learning into memorable experiences.
• Customer‑centric mindset — You know what great service looks like and how to teach it.
• Organized and agile — You manage multiple priorities across countries with ease.

Benefits

• A strong compensation package — competitive salary aligned with your experience.
• Excellent pension scheme — supporting your long‑term financial wellbeing.
• Group insurance — comprehensive coverage for peace of mind.
• Lunch and Eco vouchers — daily convenience and added value.
• Extra holidays — because balance matters.
• A global brand environment — work with passionate colleagues across Europe.
• Room to grow — develop your skills, bring your ideas, and shape the future of retail training at Samsonite.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.