Training manager

Samsonite International S.A; Oost-Vlaanderen; On-site; EUR 50,000 - 70,000; Full time

Job summary

Samsonite International S.A in Oudenaarde, Belgium is seeking a dynamic Training Manager Europe to enhance the effectiveness of our retail teams. The role involves delivering engaging training content, coaching in the field, and collaborating with retail managers across Europe.

You will have independent project ownership, track training effectiveness, and work cross-functionally to create impactful training. Successful candidates should have a creative mindset and strong organizational skills.

Qualifications

• Experience in coaching and training retail teams.
• Ability to create engaging training content.
• Strong CRM skills and experience tracking performance.

Responsibilities

• Facilitate engaging training sessions online and in stores.
• Motivate and assess retail teams in the field.
• Evaluate training needs and monitor KPI performance.

Skills

Coaching

Training development

CRM proficiency

Creativity

Organizational skills

Job description

Location: Oudenaarde, Belgium with +40% of travel

Samsonite Europe NV is looking for a dynamic and creative Training Manager Europe to elevate the performance of our retail teams across all European stores. You will bring fresh ideas, create engaging content, and deliver impactful training that strengthens product knowledge, selling excellence, and clienteling skills.

Your mission

• Deliver European training — Facilitate engaging online and in store sessions on brand culture, product knowledge, selling ceremony, and customer experience.
• Coach in the field — Visit stores, assess needs, motivate teams, and provide on the spot coaching that drives immediate impact.
• Partner with Retail Managers — Evaluate training levels, identify skill gaps, and align on priorities for each market.
• Collaborate with our Quest Lead — Support the evolution of our online training platform with creative ideas, new content proposals, and the ability to create online training bites.
• Champion CRM excellence — Master our CRM tool, track performance, and build a network of clienteling champions across countries.
• Independent project ownership — Start a training project from scratch, structure it clearly, and drive it forward independently while bringing both creativity and strong organizational skills.
• Measure and sustain impact — Track training effectiveness, follow up consistently, ensure learnings stick, and closely monitor business KPI performance to connect training outcomes with commercial results.
• Work cross functionally — Partner with other departments to co create new, interactive, and impactful training content.