IT Retail Support

Samsonite; Oudenaarde; Sur place; EUR 52 000 - 76 000; Plein temps

Résumé du poste

Samsonite Belgium is seeking an IT Retail Operations Specialist to support retail technology across Europe. You will work with store personnel, retail management and business stakeholders to keep POS, omnichannel, CRM, and payment solutions running smoothly.

You will be the first point of contact for incidents, coordinate openings, relocations and IT readiness, monitor systems, and collaborate with internal IT teams and partners to ensure continuity.

Qualifications

• Background in IT, Retail Technology or Business Systems or related field.
• Familiar with POS systems, omnichannel processes and retail operations.
• Fluent in English; additional European languages a plus.

Responsabilités

• Support retail operations across Europe with store personnel and management.
• First point of contact for retail tech incidents and requests.
• Coordinate new store openings, relocations and IT readiness tasks.
• Support POS, omnichannel, CRM, order management and payments applications.
• Monitor retail systems and interfaces, proactively spotting issues.
• Collaborate with IT teams and external partners for continuity.
• Coordinate and execute testing.
• Deploy new releases and enhancements.
• Analyze recurring incidents and suggest improvements.
• Maintain clear operational documentation and knowledge articles.
• Assist users during peak periods and major rollouts.
• Contribute to process, UX and efficiency improvements.

Connaissances

IT background

Retail technology

POS knowledge

Customer-focused

Fluent English

Outils

MS SQL Server

Oracle database

APIs

PowerShell

Python

Monitoring tools

Description du poste

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

About Us

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

The ideal candidate will:

• Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
• Act as the first point of contact for retail technology incidents, service requests and operational issues.
• Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
• Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
• Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
• Work closely with internal IT teams and external partners to ensure operational continuity.
• Coordinate and execute testing.
• Deployment activities for new releases, enhancements and projects.
• Analyze recurring incidents and recommend structural improvements.
• Maintain clear operational documentation, knowledge articles and support procedures.
• Support business users during peak trading periods and major rollout activities.
• Contribute to the continuous improvement of retail processes, user experience and operational efficiency.

Applicants Should Ideally

• Have a background in IT, Retail Technology, Business Systems or a related field.
• Have strong interest in retail operations and store technology.
• Be familiar with POS systems, omnichannel processes and retail business operations.
• Have knowledge of MS SQL Server/Oracle database, APIs, integrations, scripting (PowerShell, Python) is a plus.
• Have experience with monitoring, logging and support tooling.
• Be able to communicate effectively with both technical and non-technical stakeholders.
• Be highly customer and service oriented.
• Be proactive, organized and capable of managing multiple priorities.
• Be willing to occasionally support store activities outside normal business hours.
• Be fluent in English; additional European languages are a plus.

Our offer

• A unique opportunity to work within an international company with a strong brand image, major player and world leader in its category.
• An employer with strong values, a clear vision to grow and innovate, and where sustainability is a key element of its journey.
• Working on a European level in a dynamic team and have an attractive salary package with various additional benefits.

About The Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.