Training & Knowledge Specialist

SmartRecruiters, Inc.; Brussel; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Mobility budget

Commuting allowance

Well-being activities

Udemy for Business access

Personal development plan

Job summary

Netcompany Belgium is seeking a Training & Knowledge Specialist to coordinate and enhance learning initiatives across the organisation. You will support documentation and knowledge resources while ensuring accurate records and compliant materials.

Responsibilities include developing training materials, coordinating consortium-wide programs, managing content in SharePoint Online, ServiceNow and Confluence, and collaborating with training providers to address needs.

Qualifications

• Bachelor’s or Master’s degree in Knowledge Management, Communication, Business Administration, or a related field.
• At least 2 years of experience in Training, Knowledge Management or Document Management.
• Good knowledge of Microsoft Office, SharePoint Online, Confluence and/or ServiceNow.
• Experience in developing training materials and delivering training or workshops.
• Excellent written and verbal communication skills in English and French.
• Strong organisational, collaboration and stakeholder management skills, with an agile and autonomous approach.
• Experience working in a European or international environment is an advantage.
• ITIL V3/V4 certification is an advantage.

Responsibilities

• Coordinate and improve training and learning initiatives across the organisation.
• Support the creation and management of relevant documentation and knowledge resources.
• Assess training needs and develop relevant learning materials and sessions.
• Coordinate consortium-wide training programmes, including ITIL, Lean Six Sigma and AI Literacy.
• Plan and facilitate training activities and ensure effective stakeholder communication.
• Track training participation, completion and maintain accurate training records.
• Coordinate with employers and training providers to address training needs.
• Gather feedback and identify opportunities to improve training programmes.
• Coordinate newsletters and support knowledge-sharing initiatives.
• Create and maintain knowledge assets, including best practices, workflows and guidelines.
• Manage content across SharePoint Online, ServiceNow and Confluence.
• Review and improve documentation while ensuring consistency and compliance with relevant policies and standards.

Skills

English

French

Training materials development

Workshop delivery

Stakeholder management

Agile mindset

Autonomous working

Education

Bachelor's or Master’s in KM/Comm

Tools

SharePoint Online

Confluence

ServiceNow

ITIL

Job description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready for a sneak-peek in the day of a Training & Knowledge Specialist in Netcompany?

By joining us as a Training & Knowledge Specialist, you will coordinate and improve training and learning initiatives across the organisation, while supporting the creation and management of relevant documentation and knowledge resources.

As a Training & Knowledge Specialist you will:

• Assess training needs and develop relevant learning materials and sessions.
• Coordinate Consortium-wide training programmes, including ITIL, Lean Six Sigma and AI Literacy.
• Plan and facilitate training activities and ensure effective stakeholder communication.
• Track training participation, completion and maintain accurate training records.
• Coordinate with employers and training providers to address training needs.
• Gather feedback and identify opportunities to improve training programmes.
• Coordinate newsletters and support knowledge‑sharing initiatives.
• Create and maintain knowledge assets, including best practices, workflows and guidelines.
• Manage content across SharePoint Online, ServiceNow and Confluence.
• Review and improve documentation while ensuring consistency and compliance with relevant policies and standards.

Qualifications

What would make you a fit for the role:

• Bachelor’s or Master’s degree in Knowledge Management, Communication, Business Administration, or a related field.
• At least 2 years of experience in Training, Knowledge Management or Document Management.
• Good knowledge of Microsoft Office, SharePoint Online, Confluence and/or ServiceNow.
• Experience in developing training materials and delivering training or workshops.
• Excellent written and verbal communication skills in English and French.
• Strong organisational, collaboration and stakeholder management skills, with an agile and autonomous approach.
• Adaptable, organised and able to work independently and collaboratively.
• Experience working in a European or international environment is an advantage.
• ITIL V3/V4 certification is an advantage.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.