Technical Support Specialist (SaaS) — Problem Solver

Jobtailor; Antwerpen; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Jobtailor is seeking a customer-focused Support Engineer to provide world-class assistance via Zendesk for our suite of SaaS products. The role emphasizes investigating customer-reported bugs, automating repetitive tasks, and maintaining thorough records of support activity.

The ideal candidate has 2–4 years in a customer-facing support role, strong technical aptitude, and excellent communication skills in English; additional languages are a plus.

Qualifications

• 2–4 years in a customer-facing support role, ideally in a SaaS, fintech, or B2B software context.
• Technical aptitude: a solid understanding of how software works
• Analytical mind: love for problem structuring and solution crafting with strong attention to detail
• Stellar communication: excellent communication and relationship-building skills
• Fluency in English; Additional languages (e.g. Dutch, French, or German) are a plus
• Solution-oriented: work independently and proactively bring solutions
• Agile attitude: action-oriented mindset and knack for getting things done

Responsabilités

• Provide world-class support via Zendesk, replying to customer questions
• Investigate bugs and defects reported by customers
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Monitor, document, and report on support activities
• Continuously learn about Oper's products, newest features, and updates

Connaissances

Customer-facing

Problem solving

Communication

Attention to detail

Independent work

Agile mindset

SaaS knowledge

Outils

Zendesk

Description du poste

Jobtailor is seeking a customer-focused Support Engineer to provide world-class assistance via Zendesk for our suite of SaaS products. The role emphasizes investigating customer-reported bugs, automating repetitive tasks, and maintaining thorough records of support activity.

The ideal candidate has 2–4 years in a customer-facing support role, strong technical aptitude, and excellent communication skills in English; additional languages are a plus.