Technical Support Manager — Pre/Post Sales Leader

ESA - Electronic Security Association; West-Vlaanderen; On-site; EUR 50,000 - 70,000; Full time

Job summary

Jobtailor is seeking a capable leader to manage and support our C&PS team, delivering first-class pre and post‑sales support to ADI Global customers and sales teams. You will set objectives, evaluate progress, and drive a high-performance culture focused on service excellence and ownership for resolving issues.

You will oversee day-to-day activities and generate clear reporting from tools like Salesforce and NiCE, liaising with internal functions to align on product support and service

Qualifications

• Proven experience in people management.
• Technical experience in electronics industry, preferably Fire or Security.
• Fluency in Dutch and English.
• Fluency in French.
• Excellent interpersonal, verbal, and written communication skills.
• Good administrative skills.
• Ability to work on own initiative.
• Willingness to undertake further training to keep up with the changing market.

Responsibilities

• Demonstrates strong leadership in managing teams to deliver pre and post sales support.
• Use Salesforce and NiCE for reporting and operational management.
• Liaise with sales, category management, Marketing & E‑Commerce for product support.
• Provide input and direction on customer service challenges with new product developments.

Skills

People management

Tech in electronics

Fluent Dutch

Fluent English

Fluent French

Interpersonal skills

Administrative skills

Own initiative

Willingness to train

Tools

Salesforce

NiCE

Job description

Jobtailor is seeking a capable leader to manage and support our C&PS team, delivering first-class pre and post‑sales support to ADI Global customers and sales teams. You will set objectives, evaluate progress, and drive a high-performance culture focused on service excellence and ownership for resolving issues.

You will oversee day-to-day activities and generate clear reporting from tools like Salesforce and NiCE, liaising with internal functions to align on product support and service