Technical Support Officer

Qargo TMS; Oost-Vlaanderen; Hybride; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hybrid work from Ghent

Growth opportunities

Résumé du poste

Qargo TMS, a cloud-based Transport Management Platform, is seeking a Technical Support Officer to join the Ghent team. You will onboard clients across the UK, Belgium, Ireland and the Netherlands, configure mappings, manage data, and educate customers on features to ensure smooth operations.

Requires strong analytical skills and transportation knowledge, with advanced Excel. English fluency is essential; Dutch is a plus. Hybrid work from Ghent offers ownership and impact in a fast-moving startup.

Qualifications

• Strong analytical/technical aptitude and comfortable navigating software systems.
• Solid understanding of transportation concepts.
• Advanced Excel skills; scripting knowledge is a plus.
• Fluent in English; Dutch is a plus.

Responsabilités

• Be one of the main technical contacts in the support team, coordinating with engineering when needed.
• Manage the technical support for clients across the UK, Belgium, Ireland, and the Netherlands.
• Educate clients on new and existing features through the support platform.
• Upload master data (drivers, vehicles, customers) into Qargo.
• Adapt PDF and email templates to match client requirements.
• Set up Excel/CSV imports and configure mappings to ensure data accuracy.
• Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.

Connaissances

Advanced Excel

Analytical thinking

Data management

Customer focus

Attention to detail

Adaptability

Outils

Excel

CSV imports

Template customization

Description du poste

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe.

The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks.

Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Technical Support Officer to join our team in Ghent. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!

About the Role

As Technical Support Officer, you’ll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you’ll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.

• Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed.
• Manage the technical support for our clients across multiple regions.
• Communicate and educate clients on new and existing features through our support platform.
• Upload master data (drivers, vehicles, customers) into Qargo.
• Adapt PDF and email templates to match client requirements.
• Set up Excel/CSV imports and configure mappings to ensure data accuracy.
• Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.
• Strong analytical / technical aptitude and confidence navigating software systems.
• Solid understanding of transportation concepts.
• Advanced Excel skills; scripting / programming knowledge is a plus.
• Fluent in English, Dutch is a plus.
• Customer-focused mindset with clear communication skills.
• Attention to detail and precision in handling administrative tasks.
• Adaptability and flexibility to thrive in a fast-moving startup.

What We Offer

• Competitive salary package with attractive benefits.
• A role with genuine responsibility, ownership, and impact.
• Opportunities to grow with Qargo and realise your ambitions.
• Flexible hours and a hybrid working model from our Ghent office.