Support Engineer

Qargo TMS; Gent; Sur place; EUR 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Learning and growth

Collaborative culture

Competitive salary & benefits

Ownership & impact

Résumé du poste

Qargo is seeking a Support Engineer in Ghent to bridge Customer Support and Engineering. You’ll resolve technical issues quickly, learn how our SaaS Transport Management Platform works under the hood, and help scale support as we grow within a fast‑moving international team.

The role offers hybrid working, ownership of complex problems, and opportunities to learn AI‑assisted tools, read logs, write queries, and influence product improvements with clear, concise explanations in English.

Qualifications

• Degree in IT or related field (or equivalent experience).
• Ability to read code, analyze logs, and write basic SQL.
• Strong English communication and problem-solving mindset.
• Experience with AI tools for troubleshooting and process improvement.

Responsabilités

• Act as second-line support bridging customer support and engineering.
• Triage and prioritise internal support requests for speed.
• Analyse issues, read code/logs, identify root causes.
• Suggest and implement improvements to support workflows.
• Provide feedback on product improvements from recurring cases.
• Help reduce time engineers spend on support tasks.
• Increase cases solvable automatically.

Connaissances

Read code

Analyze logs

SQL queries

Distributed systems

English communication

AI tooling usage

Explain technical details

Problem solving mindset

Data/reporting on support cases

SaaS/Tech experience

Formation

IT degree or equivalent

Description du poste

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all‑in‑one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built‑in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Support Engineer to join our team in Ghent.

If you’re looking to work in an international company in a role that offers autonomy, ownership, and real impact, this is the role for you!

About The Role

In this role, you’re part of the engineering team and you’ll be the bridge between our Customer Support and Engineering teams. You’ll make sure technical issues are handled smoothly, quickly, and effectively, while helping us improve how we support our customers internally.

This is a great opportunity for someone who’s curious, analytical, and loves solving complex problems. You’ll work closely with our software engineering team, learn how our product works under the hood, and make a real impact on how we scale support at Qargo.

Your impact

• Act as second-line support, bridging the gap between customer support and engineering
• Triage and prioritise internal support requests so they’re handled quickly and effectively
• Analyse issues, read code and logs, and identify root causes
• Suggest and implement improvements to make support workflows more efficient — both manual and automated
• Provide feedback on potential product improvements based on recurring support cases
• Help reduce the time engineers spend on support tasks
• Increase the number of cases that can be solved automatically

What You Bring

• A degree in IT or related field (or equivalent experience)
• You can read and understand code, analyse logs, write basic SQL queries and think in terms of distributed systems
• Strong communication skills in English
• A curious, problem‑solving mindset, you genuinely enjoy digging into issues and figuring things out
• You’re confident experimenting with AI tools (e.g. to analyse logs, structure information, speed up troubleshooting or improve workflows) and you actively look for ways to use AI to work smarter
• Can translate technical details into clear, simple explanations
• Experience in structuring data or reporting on support cases is a plus
• Experience in a SaaS or tech environment is a plus

What We Offer

• Real impact and ownership in a growing international scale-up
• A supportive and collaborative team culture
• Hybrid working setup with flexibility and trust
• Opportunities to learn, grow, and expand your technical knowledge
• Competitive salary and benefits package