Customer Support Officer (BE) Customer Success · Ghent ·

Qargo TMS; Gent; Hybride; EUR 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Growth opportunities

Hybrid in Ghent

Collaborative team

Résumé du poste

Qargo TMS is seeking a Customer Support Officer to be the first point of contact for customers, guiding them through our cloud-based Transport Management Platform. You will work closely with Engineering and Onboarding to continually improve customer support and user experience.

The role emphasizes customer-focused problem solving, clear communication, and building deep product knowledge in a fast-growing SaaS logistics environment in Ghent. Hybrid work from our Ghent office is offered.

Qualifications

• Experience in customer service or related role.
• Excellent English communication skills.
• SaaS and/or logistics experience is a big plus.
• Strong organizational and multitasking abilities.
• Proactive learner who adapts to new systems.

Responsabilités

• Be the first point of contact for customers via chat and guide them through the platform.
• Translate technical issues into clear, customer-friendly explanations.
• Investigate and understand technical problems, collaborating with Engineering to find root causes.
• Act as voice of the customer and share feedback with internal teams to improve the product.
• Continuously build product knowledge to become a trusted expert in the TMS platform.
• Identify recurring issues and help improve the overall product experience.
• Provide administrative support to the Onboarding team by importing client data into the system.

Connaissances

Customer service experience

English

SaaS experience

Multitasking

Learning mindset

Fast-paced environment

Tech-savvy

Description du poste

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across the UK, US and Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.

Key Responsibilities

• Be the first point of contact for customers via chat, answering questions and guiding them through our platform.

• Translate technical or complex issues into clear, customer-friendly explanations.

• Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.

• Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.

• Continuously build your product knowledge to become a trusted expert in our TMS platform.

• Identify recurring issues or misunderstandings and help us improve the overall product experience.

• Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.

Skills & Experience

• Previous experience in a customer service, support, or related role.

• Excellent communication skills in English (additional European languages are a plus).

• Experience in SaaS and/or logistics is a BIG plus.

• Strong organisational and multitasking skills, you can handle several requests smoothly.

• A proactive learner who enjoys understanding new systems and processes.

• Comfortable in a fast-paced, scale-up environment.

• Tech-savvy and interested in working with software products.

What We Offer

• A competitive salary package with great benefits.

• Growth opportunities within a fast-scaling international company.

• Flexible working environment and Hybrid working from our green and vibrant office in Ghent.

• A collaborative, friendly team that values curiosity, ownership, and continuous learning.