Customer Support Officer (BE)

Qargo TMS; Oost-Vlaanderen; Hybride; EUR 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Ghent office access

Growth opportunities

Résumé du poste

Qargo TMS in Ghent offers a Customer Support Officer role where you will be the first contact for customers, guiding them through the TMS platform and working with engineering and onboarding teams to improve support.

You will translate complex issues, build product knowledge, and contribute to a smooth onboarding experience in a fast-growing SaaS logistics environment.

Qualifications

• Experience in customer service, support, or related role.
• Excellent English communication, additional European languages a plus.
• Experience in SaaS and/or logistics is a big plus.
• Strong organisational and multitasking abilities.
• Proactive learner who enjoys new systems and processes.
• Comfortable in a fast-paced, scale-up environment.
• Tech-savvy and interested in software products.

Responsabilités

• Be the first point of contact for customers via chat and guide them through the platform.
• Translate technical or complex issues into clear, customer-friendly explanations.
• Investigate and understand technical problems, collaborate with Engineering for root cause.
• Act as the voice of the customer, sharing feedback with internal teams.
• Continuously build product knowledge to become a trusted TMS expert.
• Identify recurring issues and help improve the product experience.
• Provide admin support to Onboarding by importing client data into the system.

Connaissances

Customer service experience

English communication

SaaS/logistics experience

Organisational skills

Proactive learner

Thrives in fast-paced env

Tech-savvy

Description du poste

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across the UK, US and Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across the UK, US and Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.

Key Responsibilities

• Be the first point of contact for customers via chat, answering questions and guiding them through our platform.


• Translate technical or complex issues into clear, customer-friendly explanations.


• Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.


• Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.


• Continuously build your product knowledge to become a trusted expert in our TMS platform.


• Identify recurring issues or misunderstandings and help us improve the overall product experience.


• Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.

Skills & Experience

• Previous experience in a customer service, support, or related role.


• Excellent communication skills in English (additional European languages are a plus).


• Experience in SaaS and/or logistics is a BIG plus.


• Strong organisational and multitasking skills, you can handle several requests smoothly.


• A proactive learner who enjoys understanding new systems and processes.


• Comfortable in a fast-paced, scale-up environment.


• Tech-savvy and interested in working with software products.

What We Offer

• A competitive salary package with great benefits.


• Growth opportunities within a fast-scaling international company.


• Flexible working environment and Hybrid working from our green and vibrant office in Ghent.


• A collaborative, friendly team that values curiosity, ownership, and continuous learning.