ITS Support Technician

Terumo Blood and Cell Technologies; Brussel Hoofdstad; On-site; EUR 39,000 - 57,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist to assist ITS customers with technical computer and software issues. The role involves installing, configuring, and supporting Windows operating systems and Microsoft Office, plus managing hardware/software assets and coordinating with teams to ensure service coverage.

You will resolve incidents via tracking tools, log interactions, and escalate where needed, contributing to project teams and knowledge base creation.

Qualifications

• Bachelor’s degree in Computer Science or equivalent education/experience.
• Minimum 3 years experience in a related field.
• Experience with PC hardware installations and repair and all client-based Microsoft and Adobe applications.
• Experience with Windows operating systems and software.

Responsibilities

• Provides quality support for ITS customers by assisting with technical computer and software issues.
• Installs, fully configures, and supports Windows OS and Microsoft Office applications.
• Works incoming requests via incident/tracking tool to resolve computer-generated issues.
• Handles hardware and software asset management.
• Ensures customer satisfaction by providing answers and resolution to issues.
• Logs customer contacts and escalates requests as needed.
• Assists in resolving connectivity issues, both remote and local.
• Coordinates schedules with team to ensure coverage during business hours.
• Collaborates with other technical groups to resolve issues in client computing, servers, WAN/LAN, VoIP, and business apps.
• Recommends modifications to system processes and participates in IT service design.

Skills

Communication skills

Problem solving

Education

Bachelor’s degree in Computer Science

Tools

Windows

Microsoft Office

Adobe applications

Job description

Responsibilities

• Provides quality support for ITS customers by assisting with technical computer and software issues.
• Installs, fully configures, and supports Windows operating system and Microsoft Office applications.
• Works incoming requests via the incident and request tracking tool to assist in the resolution of computer-generated issues.
• Handles hardware and software asset management.
• Ensures customer satisfaction by providing answers and resolution to incoming issues.
• Logs customer contacts and either answers questions directly or appropriately evaluates requests for escalation to the next level or specialist for resolution.
• Assists in resolving various connectivity issues, both remote and local.
• Coordinates schedules with team members to ensure coverage during business hours.
• Works directly with other technical groups to analyze and resolve technical issues in the areas of client computing, servers, WAN/LAN, VoIP telephony, and business applications.
• Recommends modifications to system processes within the area(s) of functional expertise.
• Participates on project teams as necessary to design and implement new or changed IT services.
• Creates knowledge articles for associates and IT colleagues.

Requirements

• Bachelor’s degree in Computer Science or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
• Minimum 3 years experience in a related field.
• Experience with PC hardware installations and repair and all client based Microsoft and Adobe applications.
• Experience with windows computer operating systems and software.