IT Technician / Second line support

Harvey Nash; Luik; On-site; EUR 40,000 - 52,000; Full time

Job summary

Harvey Nash is seeking a skilled IT Support Technician to manage a broad IT environment in a hospital setting. You will deploy software, manage Active Directory (GPOs, groups, users, OUs), maintain inventory, assign IPs, and ensure network and OS security.

You will assist level-1/2 support, handle tickets, and support SSO implementations. The role requires multitasking, resilience under stress, and the ability to adapt to new technologies.

Qualifications

• Experience with hospital IT environments and device deployment.
• Ability to configure and secure network connections and SSO environments.
• Familiarity with ISO 27001 standards and ITIL processes.

Responsibilities

• Install peripherals and ensure maintenance of installations.
• Diagnose failures or anomalies and restore devices to operation.
• Provide user support by phone, email and ticketing system.
• Connect computers to wired and wireless networks and manage inventories.
• Use remote maintenance tools to troubleshoot issues.
• Maintain software and OS security and updates.
• Prepare intervention reports and assess costs.

Skills

ISO 27001

ITIL

Active Directory

SCCM

SSO

Networking basics

Tools

SCCM tools

BOMGAR

Office 365

Job description

The technician shall be capable of managing an IT environment in the broadest sense of the term; using deployment and software management tools; making modifications in Active Directory (GPOs, groups, users, OUs); updating inventory; assigning IP addresses and understanding what a VLAN is; being comfortable with Microsoft and Android operating systems; assisting lower support levels in solving hardware and software issues on all types of devices; providing user support by telephone, email and through a ticketing system; having an understanding of what SSO (Single Sign-On) is; prioritizing interventions according to urgency; being multitasking, versatile and resistant to stress.

Required Profile

Core Activities

• Install peripherals.
• Ensure maintenance and servicing of installations.
• Diagnose failures or anomalies.
• Restore a computer or peripheral to operational condition, including its network components.
• Complete technical intervention reports.

Specific Activities

• Install protection tools.
• Connect a computer to a wired network.
• Configure and secure wireless connections.
• Configure a peer-to-peer local network.
• Use remote maintenance tools.
• Restore software functionality.
• Guide users through problem-resolution processes.
• Connect a user to a wired or wireless network.
• Provide technical support.
• Perform backup operations.
• Assess intervention costs.
• Resolve technical problems, such as identifying workstation failures and replacing defective components.
• Repair defective compoEnnents through replacement or restoration.
• Ensure maintenance and upgrades of software programs.
• Ensure the availability and security of network applications.
• Ensure the availability and security of operating systems.

Skills Required for the Mission

• Comply with procedures (notably ISO 27001), standards and methods (ITIL, etc.) and the tools in use .
• Respect agreed working hours.
• React quickly, calmly and with self-control in the event of unexpected situations.
• Strictly apply company rules regarding safety, hygiene and environmental protection.
• Respect professional ethics and apply the regulations and instructions in force within the company.
• Present a positive image of the company .
• Integrate into the working environment.
• Communicate easily.
• Support the company's objectives.
• Work methodically and rigorously.
• Respect logical and methodological processes.
• Strictly follow technical documentation.
• Adapt to new products and technologies.
• Analyze and synthesize technical information.
• Develop technical and functional relationships within the working environment.
• Remain constantly attentive to customer needs.
• Demonstrate pedagogical skills.
• Demonstrate flexibility.

Experience and Expertise

• Experience in the maintenance of medical carts.
• Experience in a hospital environment.
• Proficiency with SCCM tools for workstation deployment.
• Ability to configure solutions (or environments) such as BOMGAR, Office 365, SSO, etc