Technical Support Engineer, Information Technology Group | Core Operations

FTI Consulting; Brussel Hoofdstad; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

FTI Consulting in Brussels seeks an IT Support Advisor to deliver first- and second-line end user support across sites. You will handle incidents, manage devices, On/Offboarding, and assist with meetings and AV setups.

Fluent English and French or Dutch are required; a balance of technical and customer-service skills is essential for this busy, multinational environment. You’ll work with IT teams to resolve issues, maintain asset records, and follow IT security standards while expanding your

Qualifications

• Technical certification credentials like Network+ or Security+ or equivalent.
• Fluent in English and French or Dutch.
• Experience in a mid to large enterprise environment.
• Excellent communication, planning, organisation and admin skills.
• Experience with Windows Server, AD, Group Policy and O365.

Responsibilities

• Provide 1st and 2nd line end user support onsite and remotely.
• Log, prioritise and resolve tickets; operate with ITIL practices and SLAs.
• Own incidents to resolution with escalation only as needed.
• Configure and support end user devices (laptops, peripherals, mobile).
• Assist with onboarding/offboarding, provisioning, asset handover and shipment.
• Provide onsite IT support including desk setups and moves.
• Support meeting rooms, AV, and live meetings.
• Maintain accurate IT asset records and mobility device management.
• Collaborate with internal IT teams and vendors on issues.
• Follow runbooks, contribute to knowledge articles, identify recurring issues.

Skills

End user support

Windows OS

Office 365

Windows Server

AD / Group Policy

Networking basics

ITIL practices

English

French or Dutch

Education

Bachelor's degree in Computer Science or related

ITIL Practitioner certification

Tools

Ivanti

SCCM

WDM

Active Directory

Office 365 admin

Job description

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About the Role

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting.Incumbent acts as a technical support advisor to FTI Consulting staff in all practice areas on all information technology issues and provides state-of-the-art technical solutions in support of computers and local area networks.

May also provide technical support to FTI Consulting clients on billable engagements.Assumes role on providing applications and systems support, MS Teams, application and knowledge of network systems administration and seeks to document user requirements of FTI staff in the pursuit of providing solutions to their technical needs.

Provides detailed knowledge of computer software and hardware, network operating systems, advanced PC applications, Internet services, multi-media and messaging software used in FTI.It is expected that this incumbent will be responsible for all business and technology related issues at the local office level and be responsible for technical support required for colleagues.Ability to work in a team environment is required.

What You’ll Do

• Provide first- and second-line end user support, both onsite and remotely, resolving incidents and requests in line with ITIL practices.
• Log, prioritise, and resolve tickets usingServiceNow, meeting agreed SLAs and keeping users informed throughout.
• Take ownership of incidents through to resolution, escalating to senior engineers only when necessary and with appropriate troubleshooting completed.
• Configure, deploy, and support ITG-approved end user devices, including laptops, peripherals, and mobile devices.
• Support user onboarding and offboarding activities, including laptop provisioning, access coordination, asset handover, and shipment.
• Provide onsite IT support, including desk setups, office moves, and day-to-day floor support.
• Support meeting room and collaboration technology, including audio and video conferencing, and assist with live meetings when required.
• Maintain accurate IT asset records for laptops, peripherals, and mobile devices.
• Support mobile device management activities, including basic troubleshooting, SIM activation, replacements, and coordination with providers.
• Work with internal IT teams and vendors to resolve issues, following defined processes.
• Follow and contribute to documented support processes, runbooks, and knowledge articles.
• Identify recurring issues and suggest practical improvements to reduce repeat incidents.
• Ensure all support activities comply with IT security standards and company policies.
• Acts as a steady escalation point for Level 1 analysts.

HowYou’llGrow

We are committed to investing and supporting you in your professionaldevelopmentand we have developed a range of programs focused on fostering leadership,growthand development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional developmentcoursesand certifications.You’llbe assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

WhatYouWillNeed toSucceed

• Strong customer service mindset and clear communication skills.
• Calm and methodical under pressure.
• Organised and able to manage multiple tickets concurrently.
• Positive attitude and self-motivated.
• Role modelling and ability to work in a team.
• Adaptable to changing priorities.
• Willingness to learn and progress towards a full Level 2 role.
• Ability to flex working hours as required to meet business needs.
• Availability to travel with little notice.
• Ability to grasp fundamentals quickly and instruct others in their use.
• Comfort with following structured troubleshooting and documentation.
• Ability to resolve the majority of issues without escalation

BasicQualifications:

• Should have technical certification credentials like Network+ or Security+, or equivalent
• Fluent in English and French or Dutch
• Relevant years of experience in a mid to large enterprise company.
• Excellent communication (written & verbal), planning, organization, and administrative skills.
• Excellent knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook).
• Work experience with Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems.
• Experience providing on-call support via voice and remote access tools.
• Solid experience supporting:
• Windows and macOS operating systems
• Desktop and laptop hardware
• Office productivity tools and collaboration platforms
• Messaging and conferencing applications
• Web browsers and common enterprise applications
• Working knowledge of:
• Endpoint security and antivirus tools
• Basic networking concepts (LAN/WAN, VPN, Wi-Fi)
• Identity and access concepts (accounts, groups, MFA)

Preferred Qualifications:

• An undergraduate degree in Computer Science or equivalent professional experience.
• ITIL Practitioner certification, or equivalent
• Flexibility to work in a fast-paced, multi-task environment.
• Excellent knowledge of current leading-edge PC workstations hardware and software including networking and communications interfaces and relationships.
• Competent to work on fairly complex computer problems independently.
• Experience with Smartphone configuration and advance support.
• Advanced knowledge of:
• PC Architecture
• 2FA, FTP, SFTP
• Software distribution – Ivanti, SCCM, WDM

#LI-CB2

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.