Field Engineer

PwC International; Brussel Hoofdstad; Sur place; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Continuous learning

Career growth

Inclusive culture

Résumé du poste

PwC Belgium is seeking a Field Engineer to deliver on-site IT support across Brussels, Ghent and Antwerp. You will be the face of IT for end users, handling desk-side troubleshooting, device setup and AV support to ensure seamless meetings and business continuity.

You will collaborate with Service Desk and Operations, manage asset logistics, contribute to workplace projects and translate user needs into practical solutions.

Qualifications

• Experience in on-site IT support and end-user services.
• Strong understanding of workplace IT hardware and software.
• Able to troubleshoot in-person issues and coordinate with IT teams.

Responsabilités

• Provide on-site front-line IT support across Brussels, Ghent and Antwerp.
• Perform desk-side troubleshooting for hardware, software and workplace incidents.
• Execute device setup, onboarding, moves and AV system support.
• Coordinate asset and peripheral logistics and lifecycle management.
• Contribute to IT projects, office transformations and process improvements.
• Act as the face of IT for end users and translate needs into practical solutions.

Connaissances

End-user support

IT troubleshooting

Device management

AV support

Customer-focused

Team collaboration

Formation

Bachelor's degree in IT

Description du poste

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate Job Description & Summary Build meaningful impact in a digital-first environment At PwC, we bring together people, business, technology and purpose to create lasting value. In a fast-changing world, we believe that sustainable impact comes from combining human ingenuity with cutting-edge technology. You’ll join a collaborative and inclusive environment where your ideas matter, your growth is supported and your work contributes to helping colleagues deliver exceptional experiences every day.

About the team

You will be part of our Products & Technology team within Internal Firm Services in Belgium. This team enables a digital-first workplace by providing reliable, secure and high-performing IT services across our offices. As a Field Engineer, you act as the face of IT on‑site, ensuring seamless end‑user experiences through hands‑on support, operational excellence and continuous improvement. You collaborate closely with Service Desk and Operations teams while maintaining ownership of the local user experience across Brussels, Ghent and Antwerp.

What your day will look like

• Provide front‑of‑house and walk‑in support, delivering immediate, high‑quality issue resolution
• Perform desk‑side troubleshooting for hardware, software and workplace incidents requiring physical presence
• Execute install, onboarding and move activities, ensuring devices and workplaces are set up smoothly and efficiently
• Support meeting rooms and AV systems, proactively ensuring readiness for critical meetings
• Manage device lifecycle and workplace setups, including new joiners, movers and replacements
• Coordinate asset and peripheral logistics, maintaining accuracy and efficiency
• Deliver onsite support for remote offices (Ghent and Antwerp), ensuring consistent service levels
• Contribute to projects, rollouts and workplace transformations, bringing a hands‑on and solution‑oriented mindset
• Act as a key link between end users and central IT teams, translating needs into effective solutions
• Identify opportunities to improve processes and user experience, driving continuous enhancement

What we will expect from you

• You take ownership of user issues, ensuring timely and high‑quality resolution while maintaining a strong focus on customer satisfaction
• You demonstrate a problem‑solving mindset, analysing situations quickly and proposing pragmatic, scalable solutions
• You work in a structured and performance‑driven way, balancing operational priorities with longer‑term improvements
• You collaborate effectively with colleagues across teams, contributing to a supportive and inclusive environment
• You communicate clearly and professionally with both technical and non‑technical stakeholders
• You show proactivity and curiosity, continuously learning and staying up to date with workplace technologies
• You contribute to process optimisation, automation and efficiency improvements, helping elevate service delivery
• You bring a hands‑on, flexible and resilient attitude, thriving in a dynamic and sometimes high‑pressure environment
• You have experience with end‑user support, IT troubleshooting, workplace services, device management and AV support
• You are comfortable working on‑site across multiple locations and adapting to evolving needs

About you

• You hold a degree in IT or have equivalent hands‑on experience in field engineering or end‑user support
• You have a strong understanding of workplace IT environments, hardware, software and user support processes
• You combine technical expertise with a customer‑centric mindset
• You are a team player who values collaboration, knowledge sharing and mutual support
• You are organised, detail‑oriented and accountable in your work
• You are fluent in English, and ideally have a good knowledge of Dutch and/or French
• You are motivated by delivering impactful, meaningful and high‑quality services

What we offer

At PwC, we invest in your growth, well‑being and development, helping you build a career that is both meaningful and flexible. A challenging and impactful role in a technology‑driven and people‑focused environment Opportunities for continuous learning, certifications and career growth A supportive and inclusive culture where your development is a priority A competitive and flexible rewards package, including mobility options and well‑being initiatives The possibility to be part of innovative IT projects and transformations A workplace where you can take ownership, bring ideas and make a real difference A strong focus on work‑life balance and flexibility

• A challenging and impactful role in a technology‑driven and people‑focused environment
• Opportunities for continuous learning, certifications and career growth
• A supportive and inclusive culture where your development is a priority
• A competitive and flexible rewards package, including mobility options and well‑being initiatives
• The possibility to be part of innovative IT projects and transformations
• A workplace where you can take ownership, bring ideas and make a real difference
• A strong focus on work‑life balance and flexibility

Why PwC

At PwC, we are committed to building a diverse and inclusive workplace where everyone feels valued and empowered. We believe that different perspectives make us stronger and help us create better outcomes for our people and our clients. We process your personal data in accordance with GDPR and Belgian labour regulations, ensuring confidentiality and fairness throughout the recruitment process.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Digital Tooling, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP) {+ 9 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Up to 20%
Available for Work Visa Sponsorship? No
Government Clearance Required? Yes