Service & Repair Operations Coordinator – Onsite Belgium

Quest-International; Bornem; On-site; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Statutory benefits

Professional development opportunities

Job summary

Quest International in Bornem, Belgium, is hiring a Strategic Accounts Coordinator - Service & Repair for full-time, onsite work. The role focuses on coordinating repair orders, service requests, and shipments while maintaining ERP/CRM accuracy and ensuring timely updates to customers.

The position requires an associate degree and 2+ years in customer service or logistics, with knowledge of shipping docs and ERP/CRM platforms. Competitive hourly pay and long-term career growth are offered.

Qualifications

• Associate degree (AA) or recognized equivalent.
• 2+ years of experience in customer service, logistics, repair support, or related operations.
• Knowledge of shipping documentation and repair orders.
• Experience with ERP/CRM platforms and Microsoft Office.

Responsibilities

• Coordinate customer repair orders, service requests, quotations, shipments, and deadlines.
• Prepare shipping documents, manage tracking information, and coordinate deliveries using FedEx or similar systems.
• Maintain accurate ERP/CRM records, customer portals, and repair documentation.
• Work with customers, technicians, and internal departments to resolve issues and provide timely updates.
• Support daily repair center operations, prioritize outstanding requests, and follow established quality procedures.

Skills

Communication

Organization

Multitasking

Problem-solving

Education

Associate degree (AA)

Tools

ERP/CRM platforms

Microsoft Office

FedEx or similar systems

Job description

Quest International in Bornem, Belgium, is hiring a Strategic Accounts Coordinator - Service & Repair for full-time, onsite work. The role focuses on coordinating repair orders, service requests, and shipments while maintaining ERP/CRM accuracy and ensuring timely updates to customers.

The position requires an associate degree and 2+ years in customer service or logistics, with knowledge of shipping docs and ERP/CRM platforms. Competitive hourly pay and long-term career growth are offered.