Technical Customer Support & Liaison (Rotating Shifts)

PROMAN Jobs Hasselt; Hasselt; On-site; EUR 26,000 - 38,000; Full time

Job summary

PROMAN Jobs Hasselt is seeking a Customer Service Representative to support customers and partners on a Monday to Friday schedule with rotating shifts between 7:00 AM and 10:00 PM. The role involves handling calls and emails, collecting and verifying information, and providing timely updates.

You will maintain customer files, follow up on agreements, and ensure accurate data processing while coordinating with repair workshops to keep all parties informed.

Qualifications

• Experience in customer service or call center roles.
• Strong verbal and written communication skills.
• Ability to collect and verify information accurately.
• Comfort with technical support tasks and coordinating with workshops.

Responsibilities

• Answer phone calls and emails from customers and partners.
• Collect and verify information.
• Provide technical support and maintain contact with repair workshops.
• Keep customers and all involved parties informed in a timely manner.
• Follow up on agreements and ensure all information is correctly processed in the customer file.

Skills

Phone support

Email handling

Information gathering

Communication

Job description

PROMAN Jobs Hasselt is seeking a Customer Service Representative to support customers and partners on a Monday to Friday schedule with rotating shifts between 7:00 AM and 10:00 PM. The role involves handling calls and emails, collecting and verifying information, and providing timely updates.

You will maintain customer files, follow up on agreements, and ensure accurate data processing while coordinating with repair workshops to keep all parties informed.