Technical Customer Care Advisor - Remote & Flexible

TVH Group; Waregem; Hybride; EUR 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Work from home options

20 days holiday

12 WTR days

TVH Park on campus

Group & hospitalization insurance

Luncheon vouchers

Résumé du poste

TVH Group in Waregem, Belgium, is seeking a proactive Technical Sales Advisor to be the trusted first point of contact for customers, ensuring they feel heard and supported across channels. You will handle inquiries, manage customer data, build strong relationships, and share insights to support account planning and continuous improvement.

You’ll guide customers in using our e-commerce platform. We offer a flexible, people‑oriented culture with work-from-home options, competitive benefits, and

Qualifications

• Must-have customer-first mindset.
• Experience in customer service is a plus.
• Fluent in written and spoken French.
• Good knowledge of English (written and spoken).
• Solution-driven and resilient.
• Well-organized with ability to prioritize in a dynamic environment.
• Team player who collaborates well.

Responsabilités

• Act as the first point of contact for customer questions, requests and complaints across different channels.
• Handle customer data and documentation accurately in our systems.
• Build strong, long-term customer relationships by thinking along with their needs and identifying growth opportunities.
• Share valuable customer insights with internal teams to support account planning and continuous improvement.
• Guide customers in making the most of our e-commerce platform.
• Actively contribute ideas to improve processes and share knowledge with colleagues.

Connaissances

Customer-first mindset

Experience in customer service

Fluent in French

English proficiency

Solution-driven

Organizational skills

Team player

Description du poste

TVH Group in Waregem, Belgium, is seeking a proactive Technical Sales Advisor to be the trusted first point of contact for customers, ensuring they feel heard and supported across channels. You will handle inquiries, manage customer data, build strong relationships, and share insights to support account planning and continuous improvement.

You’ll guide customers in using our e-commerce platform. We offer a flexible, people‑oriented culture with work-from-home options, competitive benefits, and