Customer Care Advisor - Slovakia & Czech Republic (Remote)

TVH; Waregem; Hybride; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Work from home possibilities

20 days holiday and 12 WTR days

Group and hospitalization insurance

Luncheon vouchers

Corporate restaurant

Professional training courses

Fun afterworks and optional events

Résumé du poste

TVH in Waregem is seeking a Customer Care Advisor dedicated to delivering exceptional customer experiences. This role involves serving as the first contact point for customer inquiries and managing documentation accurately. You will cultivate long-term relationships with customers, provide insights to improve services, and assist customers with our e-commerce platform. The position offers a temporary contract of 1 year, attractive salary, flexible working hours, and opportunities for personal development in an international environment.

Qualifications

• Experience in customer service is a plus.
• Ability to prioritize and remain organized in a dynamic environment.
• Resilience and determination to find solutions.

Responsabilités

• Act as the first point of contact for customer inquiries.
• Handle customer data accurately in our systems.
• Build strong customer relationships and identify growth opportunities.
• Share valuable customer insights for continuous improvement.
• Guide customers on using our e-commerce platform.
• Contribute ideas to improve internal processes.

Connaissances

Customer-first mindset

Solution-driven

Team collaboration

Fluent in Slovak or Czech

Strong knowledge of English

Description du poste

TVH in Waregem is seeking a Customer Care Advisor dedicated to delivering exceptional customer experiences. This role involves serving as the first contact point for customer inquiries and managing documentation accurately. You will cultivate long-term relationships with customers, provide insights to improve services, and assist customers with our e-commerce platform. The position offers a temporary contract of 1 year, attractive salary, flexible working hours, and opportunities for personal development in an international environment.