Customer Care Advisor Hungary

TVH Group; Waregem; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Work from home options

20 days holiday

12 WTR days

Résumé du poste

TVH Group in Waregem, Belgium, is seeking a proactive Technical Sales Advisor to be the trusted first point of contact for customers, helping them hear, understand and resolve queries. You will work in a dynamic, technical environment and support growth opportunities across channels.

The role emphasizes a customer-first mindset, with a need for Hungarian and English language skills, and a willingness to learn in a fast-paced international setting.

Qualifications

• Customer-first mindset with focus on delivering solutions.
• Experience in customer service is a plus.
• Technical background or strong willingness to learn.
• Fluent in Hungarian (written and spoken) and good English.
• Organized, able to manage priorities in a dynamic environment.
• Team player who collaborates and supports colleagues.

Responsabilités

• Act as the first point of contact for customer questions across channels.
• Handle customer data and documentation accurately in our systems.
• Build strong, long-term customer relationships and identify growth opportunities.
• Share insights with internal teams to support account planning and improvements.
• Help customers with technical questions and guide them on our e-commerce platform.
• Represent TVH at fairs and events to strengthen connections.
• Contribute ideas to improve processes and share knowledge with colleagues.

Connaissances

Customer-first mindset

Customer service experience

Technical background / willingness to

Hungarian language

English language

Solution-driven

Organized / prioritization

Team player

Description du poste

Are you passionate about delivering outstanding customer experiences? Do you thrive in a role where you can truly make a difference every day? At TVH, we’re looking for a proactive and customer-focused Technical Sales Adviso who will be the trusted first point of contact for our customers and ensure they feel heard, helped and supported.This role is based in Waregem, Belgium.Your role and responsibilitiesAct as the first point of contact for customer questions, requests and complaints across different channels.Handle customer data and documentation accurately in our systems.Build strong, long-term customer relationships by thinking along with their needs and identifying growth opportunities.Share valuable customer insights with internal teams to support account planning and continuous improvement.Help customers with their technical questions.Guide customers in making the most of our e-commerce platform.Represent TVH at fairs and events, strengthening customer connections.Actively contribute ideas to improve processes and share knowledge with colleagues.How to succeed / Your profileYou have a strong customer-first mindset, experience in customer service is a plus.You have a technical background or a strong interest and are willing to learn.You are fluent in Hungarian (both written and spoken). A good knowledge of English (written and spoken) is a must.You are solution-driven, resilient and enjoy finding the right answer.You’re well-organized, able to set priorities and keep overview in a dynamic environment.You’re a true team player who enjoys collaborating and supporting others.What's in it for youYou will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, corporate restaurant, ...An exciting position in an international company with a family atmosphere where people are at the center.You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.You arrive in an innovative, progressive and technological environment.Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.Fun afterworks and other optional events (e.g. TVH Kaffee).People are at our heartTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.About TVHTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.#LI-EM1