Tech-Savvy Customer Support & Sales Advisor

FORUM JOBS MERELBEKE; Gent; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

FORUM JOBS MERELBEKE is seeking a customer-focused technical support specialist in Gent, Belgium. You will be the first contact for customers, answering questions and providing both remote and on-site assistance to resolve issues effectively.

You will analyze technical queries, work with installers and team members to address challenges, document solutions, and continuously improve service processes to ensure a positive customer experience.

Qualifications

• No strict degree required; equivalent experience considered.

Responsabilités

• Be the first point of contact for customers via phone, email and other channels.
• Provide technical and software support on-site and from office.
• Analyze technical questions and work towards efficient solutions.
• Maintain a professional, customer-centric and positive service experience.
• Collaborate with installers and colleagues to tackle complex technical challenges.
• Document solutions and share knowledge within the team.
• Suggest improvements for customer service and technical processes.

Connaissances

Customer focus

Problem solving

Communication

Description du poste

FORUM JOBS MERELBEKE is seeking a customer-focused technical support specialist in Gent, Belgium. You will be the first contact for customers, answering questions and providing both remote and on-site assistance to resolve issues effectively.

You will analyze technical queries, work with installers and team members to address challenges, document solutions, and continuously improve service processes to ensure a positive customer experience.