Support Engineer (Junior)

Econocom Belgium; Zaventem; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Company car

Meal vouchers

Eco voucher

Bonus scheme

Hospitalization insurance

Training opportunities

Career growth

Supportive team

Résumé du poste

Econocom Belgium is hiring a Support Engineer to be the first point of contact for employees, handling IT issues, troubleshooting incidents, and preparing equipment for new colleagues. You will support internal users onsite and remotely, contributing to a smooth IT operation.

The role requires a Bachelor's in IT or related field, a junior or internship background, strong problem solving, and fluency in Dutch and French (English a plus). A collaborative, learning-oriented culture awaits.

Qualifications

• Bachelor's degree in IT, Computer Science, Network Management, or equivalent.
• Junior profile with a first professional experience, student job, or internship in IT Support.
• Good troubleshooting and problem-solving skills.
• Customer-oriented and eager to help others.
• Fluent in Dutch and French. English is a plus.

Responsabilités

• Provide support to internal users (on-site and remote).
• Register and follow up on incidents through the ticketing system.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Prepare and deploy IT equipment for new employees.
• Manage user accounts and access rights.
• Support onboarding and offboarding processes.
• Escalate complex incidents to specialized teams when necessary.
• Document solutions and contribute to continuous improvement initiatives.

Connaissances

Troubleshooting

Customer service

Problem solving

Formation

Bachelor's degree in IT, Computer Science, Network Management, or equivalent

Outils

Microsoft 365

Active Directory

Azure / Entra ID

Ticketing tools

Networking basics

Description du poste

Who are we?

At Econocom, we support organizations in their digital transformation by providing innovative IT solutions and services. Joining Econocom means becoming part of an international company where collaboration, learning, and development are at the heart of our culture.

Your role

As a Support Engineer, you will be the first point of contact for our employees regarding IT-related issues. You will ensure the smooth operation of the IT environment by providing technical support, troubleshooting incidents, and preparing equipment for new colleagues.

Your responsibilities

• Provide support to internal users (on-site and remote).
• Register and follow up on incidents through the ticketing system.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Prepare and deploy IT equipment for new employees.
• Manage user accounts and access rights.
• Support onboarding and offboarding processes.
• Escalate complex incidents to specialized teams when necessary.
• Document solutions and contribute to continuous improvement initiatives.

Your profile

• Bachelor's degree in IT, Computer Science, Network Management, or equivalent.
• Junior profile with a first professional experience, student job, or internship in IT Support.
• Good troubleshooting and problem-solving skills.
• Customer-oriented and eager to help others.
• Fluent in Dutch and French. English is a plus.

Nice to have

• Microsoft 365
• Active Directory
• Azure / Entra ID
• Ticketing tools
• Basic networking knowledge

What we offer

• Competitive salary package
• Company car + fuel/charging card
• Meal vouchers & eco voucher
• Bonus scheme
• Hospitalization insurance
• Training and certification opportunitiesCareer growth within a leading European digital services company
• A supportive team where you can learn and grow