Support Engineer

Connect Group N.V.; West-Vlaanderen; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Connect Group N.V. in Belgium seeks a Support Engineer to be the first point of contact for IT support across production and office environments, ensuring colleagues can work efficiently.

You will provide first-line support for hardware and software, assist with Windows 10/11 and Microsoft 365, and document resolutions in the ticketing system, while delivering excellent customer service to both production and office staff.

Qualifications

• Bachelor's degree in IT, Computer Science, Networking or a related field.
• 0-2 years of experience in IT Support, Service Desk or Helpdesk (internships are welcome).
• Fluent in Dutch with a good working knowledge of English.
• Strong communication and problem-solving skills.
• Customer-focused, organised and eager to learn.
• Basic knowledge of Windows, Microsoft 365, networking and ticketing systems.

Responsabilités

• Provide first-line support for hardware, software and user-related issues
• Register, analyse and resolve incidents and service requests
• Support Windows 10/11, Microsoft 365, laptops, printers and mobile devices
• Install software and configure new user accounts and workstations
• Perform basic network, VPN and connectivity troubleshooting
• Document incidents, solutions and actions in the ticketing system
• Escalate complex technical issues to second-line support
• Deliver excellent customer service to both production and office employees

Connaissances

Dutch (Fluent)

English (Proficient)

Communication

Problem solving

Customer focus

Organised

Formation

Bachelor’s degree in IT/CS/Networking

Outils

Windows OS

Microsoft 365

Ticketing systems

VPN

Printers & mobile devices

Description du poste

Join Connect Group as a Support Engineer

Are you passionate about IT and eager to help colleagues solve technical challenges? As a Support Engineer at Connect Group, you are the first point of contact for IT support across our production and office environments. You ensure employees can work efficiently by providing fast, customer-focused support and contributing to reliable IT services.

Your Responsibilities

• Provide first-line support for hardware, software and user-related issues
• Register, analyse and resolve incidents and service requests
• Support Windows 10/11, Microsoft 365, laptops, printers and mobile devices
• Install software and configure new user accounts and workstations
• Perform basic network, VPN and connectivity troubleshooting
• Document incidents, solutions and actions in the ticketing system
• Escalate complex technical issues to second-line support
• Deliver excellent customer service to both production and office employees

Your Profile

• Bachelor's degree in IT, Computer Science, Networking or a related field
• 0-2 years of experience in IT Support, Service Desk or Helpdesk (internships are welcome)
• Fluent in Dutch with a good working knowledge of English
• Strong communication and problem‑solving skills
• Customer-focused, organised and eager to learn
• Basic knowledge of Windows, Microsoft 365, networking and ticketing systems

Nice to Have

• Experience with Microsoft Intune or ManageEngine Endpoint Central
• Knowledge of Sophos, Darktrace or IT security concepts
• Familiarity with ERP/SAP, MES, Linux or remote support tools