Customer‑Focused IT Support Engineer — Fast, First‑Line Helpdesk

Connect Group N.V.; West-Vlaanderen; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Connect Group N.V. in Belgium seeks a Support Engineer to be the first point of contact for IT support across production and office environments, ensuring colleagues can work efficiently.

You will provide first-line support for hardware and software, assist with Windows 10/11 and Microsoft 365, and document resolutions in the ticketing system, while delivering excellent customer service to both production and office staff.

Qualifications

• Bachelor's degree in IT, Computer Science, Networking or a related field.
• 0-2 years of experience in IT Support, Service Desk or Helpdesk (internships are welcome).
• Fluent in Dutch with a good working knowledge of English.
• Strong communication and problem-solving skills.
• Customer-focused, organised and eager to learn.
• Basic knowledge of Windows, Microsoft 365, networking and ticketing systems.

Responsabilités

• Provide first-line support for hardware, software and user-related issues
• Register, analyse and resolve incidents and service requests
• Support Windows 10/11, Microsoft 365, laptops, printers and mobile devices
• Install software and configure new user accounts and workstations
• Perform basic network, VPN and connectivity troubleshooting
• Document incidents, solutions and actions in the ticketing system
• Escalate complex technical issues to second-line support
• Deliver excellent customer service to both production and office employees

Connaissances

Dutch (Fluent)

English (Proficient)

Communication

Problem solving

Customer focus

Organised

Formation

Bachelor’s degree in IT/CS/Networking

Outils

Windows OS

Microsoft 365

Ticketing systems

VPN

Printers & mobile devices

Description du poste

Connect Group N.V. in Belgium seeks a Support Engineer to be the first point of contact for IT support across production and office environments, ensuring colleagues can work efficiently.

You will provide first-line support for hardware and software, assist with Windows 10/11 and Microsoft 365, and document resolutions in the ticketing system, while delivering excellent customer service to both production and office staff.