Strategic Cybersecurity Success Manager

Secutec; Aartselaar; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Fuel card

20 days off

Reduction days (12h)

Remote work 2 days

Team building

Job summary

Secutec is seeking a Customer Success Manager in Belgium to blend technical acumen with strategic relationship management. You will guide clients from pre-sales through implementation, ensuring they realize long-term value from our cybersecurity solutions.

As a bridge between Sales, SOC and support, you will lead onboarding, adoption and optimization, monitor KPIs, drive renewals, and spot upsell opportunities.

Qualifications

• Bachelor’s degree in IT or equivalent through experience.
• Min 4 years in pre-sales or customer success, incl. 2+ years in IT/cloud/cybersecurity.
• Fluent Dutch and English; French a plus.

Responsibilities

• Guide customers through the full journey from analysis to onboarding and optimization.
• Deliver demos and presentations; support PoC projects.
• Act as primary contact; coordinate with Sales, SOC, Support.
• Monitor KPIs and advise on optimization and expansions.
• Lead renewal discussions and identify upsell opportunities.
• Adhere to security policies and participate in trainings.

Skills

Dutch & English

Pre-sales exp

Customer success

Strong communication

Analytical mindset

Solution design

PoC guidance

Stakeholder management

Education

Bachelor's in IT

Tools

CRM tools

Data analytics

BI dashboards

Job description

Secutec is seeking a Customer Success Manager in Belgium to blend technical acumen with strategic relationship management. You will guide clients from pre-sales through implementation, ensuring they realize long-term value from our cybersecurity solutions.

As a bridge between Sales, SOC and support, you will lead onboarding, adoption and optimization, monitor KPIs, drive renewals, and spot upsell opportunities.