Cybersecurity Customer Success & Delivery Lead

Crimson7; Belgique; Remote; EUR 60,000 - 90,000; Full time

Job summary

Crimson7 in Belgium is seeking a proactive Customer Success & Delivery Manager to ensure the successful deployment of our cybersecurity SaaS solutions, oversee the delivery of our managed services, and build strong, long-term customer relationships.

You will act as the primary operational point of contact for customers, coordinating internal teams across Sales, Managed Services and Engineering to ensure high-quality service delivery, timely deployments, and ongoing customer value realization.

Qualifications

• 5+ years in customer success, IT service delivery, or technical project management.
• Good understanding of cybersecurity technologies and SaaS solutions.
• Strong project management, organizational, and communication skills.
• Customer-focused and able to manage multiple priorities.

Responsibilities

• SaaS deployment: coordinate and support implementation, configuration, onboarding.
• Customer success: maintain regular contact, monitor satisfaction and adoption, address needs.
• Managed services delivery: plan, coordinate, and oversee delivery on time, within scope and budget.
• Internal coordination with Sales, Managed Services, and Engineering teams.
• Continuous improvement of onboarding, project management, and customer engagement processes.

Skills

Customer success

IT service delivery

Technical project management

Cybersecurity knowledge

Job description

Crimson7 in Belgium is seeking a proactive Customer Success & Delivery Manager to ensure the successful deployment of our cybersecurity SaaS solutions, oversee the delivery of our managed services, and build strong, long-term customer relationships.

You will act as the primary operational point of contact for customers, coordinating internal teams across Sales, Managed Services and Engineering to ensure high-quality service delivery, timely deployments, and ongoing customer value realization.