Strategic CSM – AI Security, Benelux

Cato Networks; Belgique; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Cato Networks is seeking a Customer Success Manager for the Benelux region to guide deployment, adoption and renewal with top customers, driving value and expansion across networks, security and AI-related services.

You will collaborate with Sales, R&D and Support teams, cultivate executive relationships, conduct QBRs, and balance timelines and outcomes in a high-growth SaaS environment.

Qualifications

• 5+ years in a Customer Success or SaaS sales role.
• Experience with Networking, Security or AI software.
• Knowledge of AI security fundamentals and GenAI risks.
• Excellent communication and presentation skills.
• Strong listening and problem-solving abilities.
• Ability to influence at all levels and build trust.
• Well organized in a fast-paced environment.
• Willingness to travel up to 25%.

Responsabilités

• Own post-sales motion including QBRs, adoption maturity assessments, renewals and upsells.
• Develop meaningful relationships with key stakeholders across the customer and internal teams (Sales, CS, R&D, Support).
• Drive expansion opportunities and ensure customers realize maximum value from our technology.

Connaissances

CS/SaaS experience

Networking/Security/AI

AI security knowledge

Communication skills

Active listening

Influence & trust

Organization

Problem solving

Travel readiness

Description du poste

Cato Networks is seeking a Customer Success Manager for the Benelux region to guide deployment, adoption and renewal with top customers, driving value and expansion across networks, security and AI-related services.

You will collaborate with Sales, R&D and Support teams, cultivate executive relationships, conduct QBRs, and balance timelines and outcomes in a high-growth SaaS environment.