Customer Success Manager - Belgium

Cato Networks; Belgique; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Cato Networks is seeking a Customer Success Manager for the Benelux region to guide deployment, adoption and renewal with top customers, driving value and expansion across networks, security and AI-related services.

You will collaborate with Sales, R&D and Support teams, cultivate executive relationships, conduct QBRs, and balance timelines and outcomes in a high-growth SaaS environment.

Qualifications

• 5+ years in a Customer Success or SaaS sales role.
• Experience with Networking, Security or AI software.
• Knowledge of AI security fundamentals and GenAI risks.
• Excellent communication and presentation skills.
• Strong listening and problem-solving abilities.
• Ability to influence at all levels and build trust.
• Well organized in a fast-paced environment.
• Willingness to travel up to 25%.

Responsibilities

• Own post-sales motion including QBRs, adoption maturity assessments, renewals and upsells.
• Develop meaningful relationships with key stakeholders across the customer and internal teams (Sales, CS, R&D, Support).
• Drive expansion opportunities and ensure customers realize maximum value from our technology.

Skills

CS/SaaS experience

Networking/Security/AI

AI security knowledge

Communication skills

Active listening

Influence & trust

Organization

Problem solving

Travel readiness

Job description

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI's potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

As a Cato Customer Success Manager for the Benelux region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Required Skills And Experience

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working with Networking, Security or AI Software solutions
• Understanding of AI security fundamentals and emerging risks (e.g., GenAI usage, data leakage, shadow AI) - an advantage
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Ability to travel up to 25% of the time