Software Applications Helpdesk Engineer - WMS/WCS Support

Movu Robotics

Lokeren

On-site

EUR 32,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Company car with fuel card/charging

Group & health insurance

Meal vouchers (8€)

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + subscription

20 days of vacation plus 12 extra days

Job summary

Movu Robotics in Belgium is seeking a motivated Helpdesk Engineer to support software applications for our intralogistics systems. You will be the first point of contact for Key-Users, triaging incidents, performing basic troubleshooting, and guiding users through workarounds while maintaining clear documentation.

You will work with WMS/WCS environments, monitor dashboards, and collaborate with Level 2 Support.

Qualifications

Requires background in IT, mechatronics, industrial engineering or logistics.
Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics.
Strong analytical and communication skills.
Fluent in English.

Responsibilities

Serve as the first point of contact for customer Key‑Users reporting incidents or questions
Receive, categorize, and prioritize tickets in the helpdesk system
Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
Monitor system dashboards and alerts for automated storage and conveyor systems
Assist operators and Key‑Users with login issues, user permissions, and routine tasks
Escalate unresolved or complex issues to Level 2 Support with clear documentation
Maintain and update the knowledge base with recurring issues and standard procedures
Support end‑user training sessions or refreshers when needed