IT Support Engineer

Movu Robotics; Lokeren; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Company car

Health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + subscription

Extra vacation days

Job summary

Movu Robotics in Belgium is seeking a motivated Helpdesk Engineer for software applications to support intralogistics systems. You will be the first contact for Key-Users, triaging tickets, performing basic troubleshooting, and monitoring dashboards for automated storage and conveyor systems.

The role requires a hands-on problem-solver with strong communication, multitasking ability, and a customer-focused mindset, working across WMS/WCS and related tools.

Qualifications

• Hands-on IT/industrial background with ability to troubleshoot and document issues clearly.
• Experience with helpdesk workflows, incident management and knowledge bases.
• Comfortable working with multiple systems simultaneously (WMS, WCS, dashboards).
• Excellent communication skills and customer-focused attitude.

Responsibilities

• Serve as the first point of contact for Key-Users reporting incidents or questions.
• Receive, categorize, prioritize and solve tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks and workarounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators with login issues, permissions, and routine tasks.
• Escalate and follow up unresolved issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and procedures.
• Support end-user training sessions or refreshers when needed.

Skills

Customer-focused

Strong communication

Time management

Multitasking

Stress resilience

English fluent

Tools

WMS

WCS

Salesforce

Remote Desktop Manager

3CX

PLC basics

Job description

Movu Robotics Innovation, ambitious growth, technology, state-of-the‑art robots – that’s Movu Robotics in a nutshell. Due to the in‑house design and manufacturing process of our systems, an exciting, hands‑on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Job Description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

Your tasks:

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize and solve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving
• Customer-focused, with strong communication and interpersonal skills
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
• Fluent in English (written and spoken), German or French is a plus
• You demonstrate attention to detail.
• You have a first experience as a helpdesk representative
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
• Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus
• You are willing to participate in our 24/7 standby service and eventually transition into a shift system.
• In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success

Additional Information

What do we offer you?

• A place in an enthusiastic, young fast growing organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits:
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Eco vouchers
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)