Robotics IT Helpdesk Engineer – 24/7 Support

Movu Robotics; Lokeren; Hybride; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Company car

Health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + subscription

Extra vacation days

Résumé du poste

Movu Robotics in Belgium is seeking a motivated Helpdesk Engineer for software applications to support intralogistics systems. You will be the first contact for Key-Users, triaging tickets, performing basic troubleshooting, and monitoring dashboards for automated storage and conveyor systems.

The role requires a hands-on problem-solver with strong communication, multitasking ability, and a customer-focused mindset, working across WMS/WCS and related tools.

Qualifications

• Hands-on IT/industrial background with ability to troubleshoot and document issues clearly.
• Experience with helpdesk workflows, incident management and knowledge bases.
• Comfortable working with multiple systems simultaneously (WMS, WCS, dashboards).
• Excellent communication skills and customer-focused attitude.

Responsabilités

• Serve as the first point of contact for Key-Users reporting incidents or questions.
• Receive, categorize, prioritize and solve tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks and workarounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators with login issues, permissions, and routine tasks.
• Escalate and follow up unresolved issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and procedures.
• Support end-user training sessions or refreshers when needed.

Connaissances

Customer-focused

Strong communication

Time management

Multitasking

Stress resilience

English fluent

Outils

WMS

WCS

Salesforce

Remote Desktop Manager

3CX

PLC basics

Description du poste

Movu Robotics in Belgium is seeking a motivated Helpdesk Engineer for software applications to support intralogistics systems. You will be the first contact for Key-Users, triaging tickets, performing basic troubleshooting, and monitoring dashboards for automated storage and conveyor systems.

The role requires a hands-on problem-solver with strong communication, multitasking ability, and a customer-focused mindset, working across WMS/WCS and related tools.