IT Support Engineer

Movu Robotics; Bokslaar; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Company car with fuel card/charging

Group health insurance

Meal vouchers (8€)

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + subscription

32 vacation days per year

Job summary

Movu Robotics in Belgium seeks a proactive Helpdesk Engineer for software applications. You will be the first contact for Key-Users, triaging incidents, performing basic troubleshooting, and monitoring dashboards for intralogistics systems.

The role requires a technical or logistics background, first helpdesk experience, strong English, and optional German/French. Opportunities for 24/7 standby and shift progression are possible.

Qualifications

• The candidate should have a technical or logistics background and first helpdesk experience.
• Fluent English is required; German or French is a plus.
• Experience with WMS/WCS, dashboards, and monitoring tools is desirable.
• Strong problem solving, communication, and time-management skills are essential.

Responsibilities

• Serve as first point of contact for Key-Users reporting incidents.
• Receive, categorize, and prioritize helpdesk tickets and solve basic issues.
• Perform standard troubleshooting and guided workarounds.
• Monitor dashboards for automated storage and conveying systems.
• Assist operators with logins, permissions, and routine tasks.
• Escalate unresolved issues with clear documentation and follow-up.
• Maintain and update knowledge base and assist in training sessions.

Skills

Analytical skills

Customer-focused

Time management

Multi-tasking

Stress resistance

Communication skills

English fluency

German/French support (plus)

Education

Technical or logistics background

Tools

Salesforce

Remote Desktop Manager

3CX

WMS/WCS

Job description

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands‑on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Job Description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize andsolve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
• Strong analytical skills, attention to detail, and a methodical approach to problem‑solving
• Customer‑focused, with strong communication and interpersonal skills
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
• Fluent in English (written and spoken), German orFrench is a plus
• You have a first experience as a helpdesk representative
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
• Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus
• You are willing to participate in our 24/7 standby service and eventually transition into a shift system.
• In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success

Additional Information

What do we offer you?

• A place in an enthusiastic, young fast growing organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits:
  • Company car with fuel card/charging pass
  • Group& health insurance
  • Meal vouchers (8€)
  • Eco vouchers
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)