ServiceNow Support Engineer

Netcompany Group; Brussel Hoofdstad; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health and life insurance program

Well-being activities

Continuous learning opportunities

Résumé du poste

Netcompany Group is looking for a ServiceNow Support Engineer based in Brussels, Belgium. The successful candidate will provide comprehensive support for the ServiceNow HAM module, ensuring technical issues are resolved and documentation is created. Candidates should have at least 5 years of related experience and be fluent in both English and French. The role offers a hybrid working model along with competitive compensation and benefits, including health insurance and continuous learning opportunities.

Qualifications

• Minimum of 5 years of relevant professional experience.
• ServiceNow Certified System Administrator (CSA) is required.
• Proven experience with ServiceNow ITSM and Hardware Asset Management.

Responsabilités

• Provide end-to-end support for the ServiceNow HAM module.
• Identify and troubleshoot technical issues.
• Create user documentation and training materials.

Connaissances

Technical Support

ServiceNow ITSM

Troubleshooting

Bilingual in English and French

ITIL knowledge

Formation

Bachelor’s or Master’s degree in Computer Science

Outils

ServiceNow HAM module

ServiceNow system administrator tools

Description du poste

Job Description

Are you ready to discover the role of a ServiceNow Support Engineer in Netcompany?

As a ServiceNow Support Engineer, you will:

• Provide end-to-end support and maintenance for the ServiceNow HAM module
• Identify and resolve technical bugs, integration errors and troubleshoot
• Bridge the gap between business needs and technical execution
• Monitor and audit the Asset-CI synchronization to ensure the CMDB remains accurate and reliable.
• Recommend and implement minor enhancements to HAM dashboards, reports, and stockroom triggers.
• Create user documentation, training materials, and knowledge base articles

Qualifications

What would make you a fit for the role:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant professional experience.
• Excellent command of English and French, both written and spoken
• ITIL Foundation certification with solid knowledge and practical experience of ITIL processes and service management practices.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Proven experience with ServiceNow ITSM and Hardware Asset Management (HAM) solutions.
• Hands‑on experience supporting or implementing the ServiceNow HAM Professional module.
• Strong understanding of ServiceNow fundamentals, including UI Actions, Business Rules, Client Scripts, and platform configuration.
• Familiarity with hardware discovery and asset management tools, including their integration with the ServiceNow environment.

What could be an asset:

• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS‑HAM) certification is highly desirable.
• Strong knowledge of ServiceNow products and modules, including ITSM, CSM, HRSD, and SPM; related certifications are considered an asset.
• Completion of ServiceNow training in scripting, application development, and platform customization.
• Experience working with web services and integrations using REST, SOAP, and XML technologies.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment & in a hybrid working model
• Seamless onboarding experience and a buddy to support you on your first steps
• Competitive compensation & benefits package
• Health and life insurance program
• Well‑being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.