ITSM Configuration Manager (CMDB expertise)

Netcompany; Brussel; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working model

Meal allowance

Mobility budget or commuting allowance

Well-being activities

Udemy for Business - unlimited access

Personalised development plan

Job summary

Netcompany Belgium is seeking an ITSM Configuration Manager to standardise CM across ITSM processes and drive CMDB strategy. You will lead governance boards, ensure data quality, and align CM strategies across services in a multi-site environment.

The role requires a strong ITSM background, ITIL/IT4IT knowledge, and excellent communication. A hybrid work model and ongoing professional development are offered, with English as a must and French as a plus.

Qualifications

• University degree in CS/IT or related field.
• Minimum 4 years of IT service management experience in multi-tower/multi-site environments.
• Strong ITSM knowledge (ITIL, IT4IT).
• Proven experience delivering CMDB and ITSM processes in complex environments.
• Analytical skills to interpret data for forecasting/decision-making.
• Excellent verbal and written communication; English required; French a strong plus.
• Certifications in ITIL 4 MP / ITIL v3 / IT4IT / UML, BPMN 2.0 / BPM (OCEB) are beneficial.

Responsibilities

• Drive development, adoption, and standardisation of CM across ITSM processes.
• Contribute to CM strategy, objectives, and roadmap; ensure alignment across services.
• Ensure CM process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards.
• Facilitate advisory and tactical boards with stakeholders for governance and alignment.
• Oversee the centralized CMDB and toolset; ensure integration, data quality, and optimisation.
• Define and assign roles for Configuration Process Owners, CI Owners, and Controllers.
• Define, monitor, and report on CM KPIs to drive improvement.
• Maintain process documentation and lead regular maturity reviews.

Skills

ITIL

ITSM

CMDB

Data analysis

Stakeholder management

English

French

Education

University degree in Computer Science/Information Technology or related field

Job description

Company Description

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

As an ITSM Configuration Manager, you will

• Drive the development, adoption, and standardisation of Configuration Management best practices across ITSM processes.
• Contribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services.
• Ensure the Configuration Management process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards.
• Facilitate advisory and tactical boards, engaging stakeholders to ensure process governance and alignment.
• Oversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimisation.
• Establish clear roles and accountability for Configuration Process Owners, CI Owners, and Controllers.
• Define, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.
• Maintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability.

Qualifications

What would make you a fit for the role:

• University degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of relevant experience in IT service management, preferably in multi-tower and multi-site environments.
• Strong understanding of IT service management best practices and standards (e.g., ITIL, IT4IT).
• Proven experience in delivering CMDB and ITSM processes across complex environments.
• Competency in various planning and process improvement methodologies; strong analytical skills with the ability to interpret data and statistics for forecasting and decision-making.
• Excellent verbal and written communication skills; ability to deliver presentations clearly and effectively. Command of English is required; French is a strong plus.
• Relevant certifications in at least one of the following areas:
  • ITIL 4 Managing Professional
  • ITIL v3 Intermediate / Expert / MALC
  • IT4IT
  • UML, BPMN 2.0 (Business Process Modelling)
  • OMG Certified Expert in BPM (OCEB)

Additional Information

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalisation plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalised development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well‑experienced professionals, on challenging, large‑scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/