Project manager- ServiceNow HR

Sword Group; Brussel; On-site; EUR 60,000 - 80,000; Full time

Job summary

Sword Group is seeking an experienced Project Manager to lead IT related projects in Brussels. The ideal candidate will have over 5 years of project management experience, particularly in HR systems, and should apply best practices in project planning, risk management, and team leadership. A bachelor's degree in Engineering or IT and familiarity with project management standards like SAFe and PM² are highly preferred. Fluency in English is required, and proficiency in French is a plus.

Qualifications

• 5+ years of successful project management experience in HR
• Excellent knowledge of project management standards and best practices
• Proficient in project management methodologies such as SAFe and PM²

Responsibilities

• Manage the delivery of IT related projects within agreed parameters.
• Implement information systems to meet identified business needs.
• Apply best project management practices for planning and quality control.

Skills

Strong organisational and time-management skills

Excellent interpersonal and communication skills

Leadership and negotiation capacities

Excellent problem-solving skills

Excellent risk management capacities

Ability to adapt quickly to unplanned changes

Proactivity in decision-making

Education

Bachelor's degree (Level 6 of the European Qualification Framework)

Degree in Engineering or IT

Tools

ServiceNow SPM

Business process analysis and modelling tools

Job description

The Project Manager is responsible for the delivery of IT related project(s) (software development) within the agreed parameters of cost, time, and quality, taking preventive or corrective measures where necessary. Using the provided resources (methodology, tools, processes and people) and own skills, the project manager takes care of the project plan, resource management, activities, risks, quality, reporting and overall delivery.

Manage the implementation of information systems to meet identified business needs, acquiring and using the necessary resources and skills, within agreed parameters of cost, time, and quality.

Apply best project management practices for project breakdown, planning, definition of tasks and activities, review of project deliverables, quality control, risk analysis and management, status reports, issue reporting, and organisation.

Guide the team in charge of project activities, track and review their deliverables.

Organise, participate and guide both technical and functional working groups, team meetings, and stakeholders’ project related meetings.

Plan and assist during relevant parts of testing, analysis, technical documentation, deployment, evaluation and reporting.

Estimate costs, time and resource requirements for the successful completion of the project to agreed terms of reference defined in project documents.

Prepare and maintain project and quality plans, track activities against the plan, provide regular and accurate reports to the IT programme manager and governance layers required by the program.

Monitor costs, time and resources. Act where these deviate from agreed tolerances and ensure that delivered solutions are implemented within agreed criteria.

Manage the change control procedure with key project stakeholders and provide effective leadership for the project team, ensuring that team members are motivated and constantly developing their skills and experience.

Description of the Tasks

• Manage the implementation of information systems to meet identified business needs, acquiring and using the necessary resources and skills within agreed parameters of cost, time and quality.
• Apply best project management practices for project breakdown, planning, definition of tasks and activities, review of project deliverables, quality control, risk analysis and management, status reports and issue reporting.
• Guide the team in charge of project activities, track and review their deliverables.
• Organise, participate and guide both technical and functional working groups, team meetings, and stakeholders’ project related meetings.
• Plan and assist during relevant parts of testing, analysis, technical documentation, deployment, evaluation and reporting.
• Estimate costs, time and resource requirements for the successful completion of the project to agreed terms of reference defined in project documents.
• Prepare and maintain project and quality plans, track activities against the plan, provide regular and accurate reports to IT programme manager and governance layers required by the program.
• Monitor costs, time and resources, act where they deviate from agreed tolerances and ensure that delivered solutions are implemented within agreed criteria.
• Manage the change control procedure with key project stakeholders.
• Provide effective leadership for the project team, ensuring that team members are motivated and constantly developing their skills and experience.

Requirements for the Job Opening

Level of Education

• Minimum educational qualification: Level 6 of the European Qualification Framework (equivalent to a bachelor’s degree of 3 years)
• Degree in Engineering or IT strongly suggested

Knowledge and Skills

• Strong organisational and time‑management skills
• Excellent interpersonal and communication skills
• Leadership and negotiation capacities
• Excellent problem‑solving skills
• Excellent risk management capacities
• Ability to adapt quickly to unplanned changes or decisions
• Ability to be proactive in decision‑making and escalating
• Ability to apply high‑quality standards

Non‑technical skills

• Capability of integration in an international/multicultural environment
• Rapid self‑starting capability and experience in working in a team
• Ability to participate in multilingual meetings
• Ability to work in a multi‑cultural environment on multiple large projects
• Excellent team player
• English proficiency (C1 Level)
• French proficiency is an advantage
• High degree of discretion and integrity

Specific Expertise

• 5+ years of successful project management experience in the HR field
• Excellent knowledge of project management standards and best practices
• Good knowledge of project management methodologies such as SAFe and PM²
• Understanding of ServiceNow platform capabilities for HR‑specific solutions
• Excellent knowledge of project management tools (ServiceNow SPM is a plus)
• Good knowledge of business process analysis and modelling tools
• Understanding of data security and privacy regulations in HR systems (e.g., GDPR, HIPAA)

Certifications & Standards

• Project Management Professional (PMP)
• Certified in PM²
• ServiceNow Certified Implementation Specialist – Human Resources or other ServiceNow certifications