ServiceNow Functional/Technical Consultant – Junior to Medior (Brussels)

Technology & Risk Recruitment; Brussel Hoofdstad; On-site; EUR 48,000 - 64,000; Full time

Job summary

Technology & Risk Recruitment is seeking a ServiceNow Technical/Functional Consultant at junior to medior level for a Brussels-based, long-term project. You bridge business and technology on the ServiceNow platform, gathering requirements and translating them into solid designs, then building and configuring the solution end-to-end.

You will run workshops, design and develop forms, catalog items, flows, and integrations, test with users, write documentation, and potentially lead workstreams for

Qualifications

• Solid mix of functional analysis and hands-on configuration and development.
• Knowledge of ITSM (ITIL); ITOM/HRSD/CSM/SPM a plus.
• Experience in Agile/Scrum teams.
• Strong communication skills with both business and technical audiences.
• Fluent in Dutch and/or French, and English; CSA certification preferred.

Responsibilities

• Run workshops with business users to understand needs and processes.
• Translate requirements into functional and technical designs, user stories and acceptance criteria.
• Configure and develop ServiceNow functionality: forms, catalog items, Flow Designer flows, UI policies, Business Rules, Script Includes and Client Scripts.
• Build and support integrations with other systems via REST/SOAP and IntegrationHub.
• Promote out-of-the-box solutions and advise clients on best practices.
• Test your work, support UAT and resolve defects.
• Write documentation and transfer knowledge to client teams.
• (Senior) Lead workstreams, guide colleagues and act as a trusted advisor to client stakeholders.

Skills

Functional analysis

Configuration & development

Agile/Scrum

Communication skills

Dutch/French + English

Education

ITIL knowledge

Tools

ServiceNow CSA

ServiceNow platform

Job description

Technology & Risk Recruitment is seeking a ServiceNow Technical/Functional Consultant at junior to medior level for a Brussels-based, long-term project. You bridge business and technology on the ServiceNow platform, gathering requirements and translating them into solid designs, then building and configuring the solution end-to-end.

You will run workshops, design and develop forms, catalog items, flows, and integrations, test with users, write documentation, and potentially lead workstreams for