ServiceNow Business Consultant — Hybrid & AI-Ready

Devoteam; Vlaanderen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Group insurance

Hybrid work model

Continuous learning opportunities

Job summary

Devoteam Belgium is seeking a ServiceNow Business Consultant to bridge business stakeholders and delivery teams. You will lead client workshops, translate requirements into scalable configurations, and guide end-to-end deployments on the ServiceNow platform.

You will collaborate with architects and developers, drive process optimization, and participate in AI-enabled service improvements while maintaining strong stakeholder relationships. Hybrid work Model.

Qualifications

• 3+ years of experience in ServiceNow configuration and functional consulting.
• Fluent in Dutch and/or French, plus English; excellent communication with stakeholders.
• Ability to convert functional needs into technical specifications.
• Experience with Agile/Scrum methodologies and product backlog management.

Responsibilities

• Lead and animate client workshops to understand business needs and co-design solutions.
• Partner with business leaders to assess, analyze, and improve business processes.
• Translate business requirements into epics, user stories, and scalable configurations.
• Facilitate stakeholder workshops and discovery sessions for process improvements.
• Advise clients on ServiceNow capabilities and industry best practices.
• Provide end-to-end training and support to end-users and stakeholders.
• Create and maintain documentation of processes and workflows.
• Identify risks, dependencies, and opportunities within scope.

Skills

ServiceNow configuration

Agile/Scrum

Stakeholder communication

Translate requirements to technical

Tools

ServiceNow Certifications (CSA/CIS/CAD)

Job description

Devoteam Belgium is seeking a ServiceNow Business Consultant to bridge business stakeholders and delivery teams. You will lead client workshops, translate requirements into scalable configurations, and guide end-to-end deployments on the ServiceNow platform.

You will collaborate with architects and developers, drive process optimization, and participate in AI-enabled service improvements while maintaining strong stakeholder relationships. Hybrid work Model.