ServiceNow Business Consultant - AI-Enabled, Hybrid Role

Devoteam; Diegem; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Group insurance

Hybrid work model

Training budgets

Job summary

Devoteam Belgium is seeking a ServiceNow Business Consultant to bridge client business stakeholders and our technical delivery team. You will lead workshops, translate requirements, and guide end-to-end service delivery on the ServiceNow platform.

You will own engagements from requirements gathering to go-live, while proactively identifying risks and opportunities for improvement, in a hybrid work setting across Belgium.

Qualifications

• 3+ years of experience in ServiceNow configuration and functional consulting.
• Strong understanding of ServiceNow platform capabilities and enterprise workflow processes.
• Fluent in Dutch and/or French, plus English; excellent communication with stakeholders.
• Ability to convert complex functional needs into technical specifications.
• Experience with Agile/Scrum methodologies and product backlog management.
• Strong documentation, analytical, and problem-solving skills.
• ServiceNow certifications (e.g. CSA, CIS, or CAD) are a plus.

Responsibilities

• Lead and animate client workshops to understand business needs and co-design the right solutions
• Partner with business leaders to assess, analyze, and improve business processes
• Translate business and functional requirements into epics, user stories, and scalable technical configurations
• Facilitate stakeholder workshops, discovery sessions, and process improvement discussions
• Advise clients on ServiceNow capabilities and industry best practices
• Provide end-to-end training and support to end-users and key stakeholders
• Create and maintain documentation of processes, requirements, and workflows
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Collaborate with developers and architects to ensure solutions match business needs

Skills

ServiceNow configuration

Functional consulting

Dutch/French + English

Epics and user stories

Agile/Scrum

Documentation

Stakeholder communication

Education

ServiceNow certifications (CSA/CIS/CAD)

Job description

Devoteam Belgium is seeking a ServiceNow Business Consultant to bridge client business stakeholders and our technical delivery team. You will lead workshops, translate requirements, and guide end-to-end service delivery on the ServiceNow platform.

You will own engagements from requirements gathering to go-live, while proactively identifying risks and opportunities for improvement, in a hybrid work setting across Belgium.