ServiceNow Functional/Technical Consultant

Technology & Risk Recruitment; Brussel Hoofdstad; On-site; EUR 48,000 - 64,000; Full time

Job summary

Technology & Risk Recruitment is seeking a ServiceNow Technical/Functional Consultant at junior to medior level for a Brussels-based, long-term project. You bridge business and technology on the ServiceNow platform, gathering requirements and translating them into solid designs, then building and configuring the solution end-to-end.

You will run workshops, design and develop forms, catalog items, flows, and integrations, test with users, write documentation, and potentially lead workstreams for

Qualifications

• Solid mix of functional analysis and hands-on configuration and development.
• Knowledge of ITSM (ITIL); ITOM/HRSD/CSM/SPM a plus.
• Experience in Agile/Scrum teams.
• Strong communication skills with both business and technical audiences.
• Fluent in Dutch and/or French, and English; CSA certification preferred.

Responsibilities

• Run workshops with business users to understand needs and processes.
• Translate requirements into functional and technical designs, user stories and acceptance criteria.
• Configure and develop ServiceNow functionality: forms, catalog items, Flow Designer flows, UI policies, Business Rules, Script Includes and Client Scripts.
• Build and support integrations with other systems via REST/SOAP and IntegrationHub.
• Promote out-of-the-box solutions and advise clients on best practices.
• Test your work, support UAT and resolve defects.
• Write documentation and transfer knowledge to client teams.
• (Senior) Lead workstreams, guide colleagues and act as a trusted advisor to client stakeholders.

Skills

Functional analysis

Configuration & development

Agile/Scrum

Communication skills

Dutch/French + English

Education

ITIL knowledge

Tools

ServiceNow CSA

ServiceNow platform

Job description

Role: ServiceNow Technical / Functional Consultant – Junior & Medior

Contract: Long-term

Duration: 12 Months+ extensions

Languages: English + French or Dutch

TRR is working with a client on a number of new ServiceNow projects and is looking for experienced ServiceNow Technical / Functional Consultant at both junior and Medior level.

About the role

As a Functional-Technical Consultant, you bridge business and technology on the ServiceNow platform. You gather requirements with stakeholders, translate them into solid designs, and build and configure the solution yourself, so you see projects through from first workshop to go-live.

Your responsibilities

• Run workshops with business users to understand their needs and processes
• Translate requirements into functional and technical designs, user stories and acceptance criteria
• Configure and develop ServiceNow functionality: forms, catalog items, Flow Designer flows, UI policies, Business Rules, Script Includes and Client Scripts
• Build and support integrations with other systems via REST/SOAP and IntegrationHub
• Promote out-of-the-box solutions and advise clients on best practices
• Test your work, support UAT and resolve defects
• Write documentation and transfer knowledge to client teams
• (Senior) Lead workstreams, guide colleagues and act as a trusted advisor to client stakeholders

Your profile

• A solid mix of functional analysis and hands-on configuration and development skills
• Good knowledge of ITSM processes (ITIL); experience with ITOM, HRSD, CSM or SPM is a plus
• Experience working in Agile/Scrum teams
• Strong communication skills, comfortable with both business and technical audiences
• Fluent in Dutch and/or French, and English
• ServiceNow CSA required; CAD and/or CIS certifications are a plus

If you are an experienced ServiceNow Functional Analyst with strong business analysis and process experience, and you are interested in a long-term Brussels-based project, we'd be keen to hear from you.