ServiceNow Solutions Consultant - Lead & Transform (Hybrid)

Devoteam; Machelen; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Group insurance

Training budget

Conferences

Hybrid work model

Internal knowledge-sharing

Résumé du poste

Devoteam Belgium is seeking a ServiceNow Business Consultant to act as the primary link between client business stakeholders and the technical delivery team. You will lead workshops, translate requirements into scalable configurations, and guide clients through end-to-end service delivery, from discovery to go-live support.

You will work in a hybrid environment, leveraging AI training and modern tools to accelerate learning and drive continuous improvement.

Qualifications

• 3+ years of experience in ServiceNow configuration and functional consulting.
• Fluent in Dutch and/or French, plus English; excellent communication with technical and non-technical stakeholders.
• Ability to convert complex functional needs into technical specifications.
• Experience with Agile/Scrum methodologies and product backlog management.
• ServiceNow certifications (CSA, CIS, or CAD) are a plus.

Responsabilités

• Lead and animate client workshops to understand business needs and co-design the right solutions
• Partner with business leaders to assess, analyze, and improve business processes
• Translate business and functional requirements into epics, user stories, and scalable technical configurations
• Facilitate stakeholder workshops, discovery sessions, and process improvement discussions
• Advise clients on ServiceNow capabilities and industry best practices
• Provide end-to-end training and support to end-users and key stakeholders
• Create and maintain documentation of processes, requirements, and workflows
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Collaborate with developers and architects to ensure solutions match business needs

Connaissances

ServiceNow configuration

Agile/Scrum

Requirements translation

Documentation

Stakeholder communication

Outils

ServiceNow platform knowledge

Description du poste

Devoteam Belgium is seeking a ServiceNow Business Consultant to act as the primary link between client business stakeholders and the technical delivery team. You will lead workshops, translate requirements into scalable configurations, and guide clients through end-to-end service delivery, from discovery to go-live support.

You will work in a hybrid environment, leveraging AI training and modern tools to accelerate learning and drive continuous improvement.