Service Transition Lead — Operational Readiness & Handover

Pauwels Consulting; Evere; Hybride; EUR 72 000 - 105 000; Plein temps

Résumé du poste

Pauwels Consulting is seeking a senior Service Transition specialist to lead the handover from project environments to operational run, ensuring readiness and governance across releases and services.

You will coordinate with project managers, service owners, and stakeholders to guarantee knowledge transfer, risk mitigation, and a unified handover approach in a hybrid Service Integrator setup. Fluency in Dutch, French, and English is required.

Qualifications

• 8+ years of experience in Service Transition and Handover to Run processes.
• 8+ years of experience in operational readiness and process and documentation assurance.
• 3+ years of experience in SIAM and ITSM frameworks.
• 3+ years of governance and risk identification for production environments.
• Experience in stakeholder management.
• Fluent in Dutch, French, and English with active knowledge of all three languages.

Responsabilités

• Structure and guide the handover of changes, releases, and new service initiatives to the operational run organization.
• Monitor the availability, completeness, and usability of all essential run deliverables and documentation.
• Coordinate with project managers, service owners, and stakeholders to ensure readiness and smooth knowledge transfer.
• Support go/no-go decision-making processes from an operational perspective during production entries.
• Identify risks, dependencies, and gaps within the transition process to maintain service continuity.
• Contribute to a uniform handover approach within a hybrid Service Integrator framework.
• Ensure clear operational embedding of all transition agreements and service delivery processes.

Connaissances

Service Transition

Handover to Run

Operational readiness

Governance

Stakeholder management

Outils

SIAM

ITSM

Description du poste

Pauwels Consulting is seeking a senior Service Transition specialist to lead the handover from project environments to operational run, ensuring readiness and governance across releases and services.

You will coordinate with project managers, service owners, and stakeholders to guarantee knowledge transfer, risk mitigation, and a unified handover approach in a hybrid Service Integrator setup. Fluency in Dutch, French, and English is required.