Service Manager, Judicial Case Management Platform

HumanInTech; Brussel Hoofdstad; Hybride; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

12-month assignment

Freelance or employee by HumanInTech

Résumé du poste

HumanInTech in Brussels is seeking an IT operations professional to manage services related to a central case management system used across the judicial domain. You will oversee daily operations, incidents, and user requests while ensuring service quality and continuity in a transitioning environment.

The role requires 1–4 years in ICT/service management, knowledge of ITIL, strong analytical and communication skills, and fluency in Dutch or French with English.

Qualifications

• 1–4 years of experience in ICT, application support or service management.
• Basic knowledge of ITIL best practices.
• Strong analytical, organisational and communication skills.
• Ability to work in a complex environment with multiple stakeholders.
• Autonomous and structured working approach.
• Native or fluent Dutch or French, with active knowledge of English.

Responsabilités

• Managing daily operations of the services, including support, incidents and user requests
• Implementing and managing ITIL processes (Incident, Problem, Change, Request Management)
• Coordinating service desk activities and ticket management across L1, L2 and L3 support levels
• Monitoring and prioritising incidents, bugs and service requests
• Managing changes and ensuring controlled releases
• Tracking SLA and KPI performance and producing regular reports
• Acting as the operational point of contact between business users, ICT teams and external vendors
• Driving continuous service improvement initiatives
• Maintaining operational documentation, runbooks, procedures and workflows

Connaissances

ITIL knowledge

Analytical skills

Organisational skills

Communication skills

Stakeholder management

Formation

Bachelor's degree or higher

Description du poste

HumanInTech in Brussels is seeking an IT operations professional to manage services related to a central case management system used across the judicial domain. You will oversee daily operations, incidents, and user requests while ensuring service quality and continuity in a transitioning environment.

The role requires 1–4 years in ICT/service management, knowledge of ITIL, strong analytical and communication skills, and fluency in Dutch or French with English.