Service Manager for Judicial Case Management System

HumanInTech; Brussel Hoofdstad; Hybride; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

12-month assignment

Freelance or employee by HumanInTech

Résumé du poste

HumanInTech in Brussels is seeking an IT operations professional to manage services related to a central case management system used across the judicial domain. You will oversee daily operations, incidents, and user requests while ensuring service quality and continuity in a transitioning environment.

The role requires 1–4 years in ICT/service management, knowledge of ITIL, strong analytical and communication skills, and fluency in Dutch or French with English.

Qualifications

• 1–4 years of experience in ICT, application support or service management.
• Basic knowledge of ITIL best practices.
• Strong analytical, organisational and communication skills.
• Ability to work in a complex environment with multiple stakeholders.
• Autonomous and structured working approach.
• Native or fluent Dutch or French, with active knowledge of English.

Responsabilités

• Managing daily operations of the services, including support, incidents and user requests
• Implementing and managing ITIL processes (Incident, Problem, Change, Request Management)
• Coordinating service desk activities and ticket management across L1, L2 and L3 support levels
• Monitoring and prioritising incidents, bugs and service requests
• Managing changes and ensuring controlled releases
• Tracking SLA and KPI performance and producing regular reports
• Acting as the operational point of contact between business users, ICT teams and external vendors
• Driving continuous service improvement initiatives
• Maintaining operational documentation, runbooks, procedures and workflows

Connaissances

ITIL knowledge

Analytical skills

Organisational skills

Communication skills

Stakeholder management

Formation

Bachelor's degree or higher

Description du poste

What you will do

You will be responsible for the operational management of services related to a central case management system used across the judicial domain. As multiple projects transition from development into operational IT services, you will ensure service quality, continuity and continuous improvement.

Your key responsibilities include:

• Managing daily operations of the services, including support, incidents and user requests
• Implementing and managing ITIL processes (Incident, Problem, Change, Request Management)
• Coordinating service desk activities and ticket management across L1, L2 and L3 support levels
• Monitoring and prioritising incidents, bugs and service requests
• Managing changes and ensuring controlled releases
• Tracking SLA and KPI performance and producing regular reports
• Acting as the operational point of contact between business users, ICT teams and external vendors
• Driving continuous service improvement initiatives
• Maintaining operational documentation, runbooks, procedures and workflows

What we are looking for

• 1 to 4 years of experience in ICT, application support or service management
• Basic knowledge of ITIL best practices
• Strong analytical, organisational and communication skills
• Ability to work in a complex environment with multiple stakeholders
• Autonomous and structured working approach
• Native or fluent Dutch or French, with active knowledge of English

Nice to have:

• ITIL certification (or equivalent)
• Experience in the public sector or judicial environments

The setting

This is an assignment for 12 months, starting as soon as possible. The role is based in Brussels with a hybrid working arrangement. You will work in a multi-stakeholder environment, coordinating between business users, internal ICT teams and external suppliers.

The working languages are Dutch, French and English.

You can join us for this assignment as a freelancer or as an employee of HumanInTech. Same role, same team. If you join as an employee, your employment continues beyond this assignment. When it ends, we’ll work together to find your next assignment.

Location: Brussels, hybrid

Employer / contracting party: HumanInTech

Applications close (Brussels time): October 1, 2026 at 2:00 AM

Engagement: Freelance or employed by HumanInTech

Working hours: Full-time

Experience: 1–2 years or more

Education: Bachelor's or more

Published: September 2026